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VALENCIA GROUP

101102 - Night Audit Clerk

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Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!


Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt
Reports to: Front Office Manager

JOB SUMMARY
The Night Auditor is responsible for balancing the day’s transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

  • Operational Responsibilities

  • Perform nightly audit of hotel transactions and ensure accuracy.

  • Prepare and distribute daily reports to management.

  • Handle reservations, cancellations, and guest inquiries during the night shift.

  • Guest Services

  • Greet guests warmly and provide excellent customer service.

  • Respond to guest inquiries and resolve any issues or complaints.

  • Ensure guest satisfaction by accommodating special requests.

  • Team Support and Training

  • Assist in training new night auditors as needed.

  • Support team performance by collaborating with colleagues.

  • Communication and Reporting

  • Communicate effectively with the front office manager and other departments.

  • Report any incidents or safety concerns immediately.

  • Safety & Compliance

  • Follow all hotel policies and procedures.

  • Adhere to safety standards and maintain a safe working environment.

  • Assist with cleaning and maintaining all public areas.