3 Months Temp Customer Service | 15 Jun - 14 Sep | ($2000/month) #NKA
Location: Eunos
Duration: 3 months, 15 Jun - 14 Sep
Working Hours: Mon - Fri, 9 - 6
Salary: $2000/month
Job Responsibilities:
- Attend to enquiries and requests from phone calls in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Work collaboratively as a team to clear all queues in the system promptly.
- Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
- Undertake projects or other responsibilities as assigned.
Job Requirements:
- Minimum A Levels or Diploma with customer service experience
Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd