3513753-Lead Assistant Manager

Job Description Position Title, Responsibility Level LAM - Cognitive CX Delivery Function Digital Transformation Reports to Manager – Digital CX CoE Permanent/ Temporary Permanent Span of Control Individual Role Location Noida Basic Function . Strong experience in developing intent and utterances based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Strong experience in developing REST APIs and developing product to enhance customer experience Exposure of Lex and or Dialogflow, Watson or similar platform Understanding of UI elements, APIs, Database interfaces etc. Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle Essential Functions Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Primary Internal Interactions Service Delivery Managers Digital transformation team ISG Team Primary External Interactions Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums Organizational Relationships Reports To : S r. Manager – Digital CX CoE Supervises : Individual Contributor Skills Technical Skills Have 6 -8 yrs of working experience mainly around NLP/NLU Have 4-5 yrs of experience in speech to text and text to speech API/platform Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc. Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc. Must be very good with various programming and scripting languages like Python, Java, and Groovy Must possess fairly good knowledge of developing API/REST Services Must be hands on with tools like Git, BitBucket, etc. Good to have understanding of SDLC e.g. Agile, Scrum, etc. Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc. Have good knowledge of data structures, and must be very good at analytical and problem solving Must be a good team player, proactive, hardworking A good communicator with internal and external stakeholders Overall 5+ years in development using Python, Java etc. Must be good with data structures, sql, and no-sql databases Can set-up deployment pipeline using Git/Jenkin Willing to work in US/UK shift in services environment Process Specific Skills Having worked in a Digital transformation capacity using cloud specific solutions and implementation Good understanding of conversational AI Trends, platforms, and technologies Must be ready to work and support multiple time zone whenever there is a need Soft skills (Desired) Independent problem-solving, Self-direction, Self-motivated, Flexible and team oriented person Should be able to work independently, with minimum supervision. A Strong sense of ownership, urgency, and drive. Tack-sharp analytical abilities. Strong interpersonal and communication skills. Education Requirements Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications Work Experience Requirements Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc. Master`s degree or Bachelor´s degree; combined with equivalent additional qualifications and/ or experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date