400 Horses - Dining Attendant (3091)

DUTIES & RESPONSIBILITIES

• Greets guests as they enter the restaurant.
• Responsible for prompt, efficient and courteous service of food and beverages to guests
• Performs all necessary tasks to service guests, i.e., taking and filling all food and drink orders and assisting in maintaining the guest dining area in a clean and neat manner.
• Serves guests and creates a warm and welcoming atmosphere.
• Answers questions about food and drinks including their ingredients, preparation, and accompanying items.
• Greets newly seated guests in a friendly manner within thirty (30) seconds of being seated.
• Takes drink order at guest greeting, delivers beverages.
• Upsell appetizers, entrees, beverages, and desserts to guests.
• Takes entire order and repeats order back to guests for clarification.
• Suggests and serves wine, draft or bottled beer and food to guests.
• Enters orders on POS (Point of Sale) system quickly and in proper sequence.
• Monitors guests’ needs on a continual basis ensuring all requests will be promptly fulfilled.
• Attending to guests’ needs when delivering food and/or drinks, checks back with guest to ensure guest satisfaction.
• Prepares drinks (as required) and verifies guest’s age.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary.
• Total’s bill and presents check upon removal of last plate or upon request.
• Accepts payment and provides change or credit card receipt within 1-3 minutes of guests’ payment.
• Follows appropriate accounting procedures for closing checks.
• Gives a warm and pleasant farewell to guests and invites them to return.
• Keeps station clean, sets up and takes down station appropriately.
• Maintains cleanliness and sanitation of the front-of-the-house including all tables, chairs, floors, and windows.
• Assists other restaurant personnel with side work, cleaning up during opening/closing duties.
• Communicates continually during shift with other Dining Attendants and kitchen staff to ensure smooth operations.
• Keeps Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action.
• Performs all duties and responsibilities and responsibilities in a timely and effective manner in accordance with established policies.
• Follows Safe Serv procedures for preventing and handling intoxicated guests.
• Attends staff meetings.
• Courteous while addressing and resolving customer concerns and complaints.
• Secure all monies at the end of each shift.
• Maintain a teamwork attitude.