Job Objective:

To provide comprehensive support to individuals with barriers to employment by providing personalized, on-the-job coaching and guidance. This role ensures participants successfully integrate into competitive community employment settings while fostering independence and long-term success. This position reports to the Senior Director of Mission Services who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Conduct comprehensive reviews and assessments of participant strengths, abilities, limitations, and employment barriers.
• Coordinate and actively engage in discovery activities to identify vocational interests and opportunities.
• Support participants during job site orientation and assist with completion of all required documentation.
• Accurately document participant performance and workplace behaviors through detailed case notes.
• Prepare and submit weekly timesheets for participants involved in Situational Assessments and Work Experience programs.
• Advocate for participants and mediate employment-related concerns to promote successful job retention.
• Communicate participant needs and progress updates to the Ability First team for timely intervention and support.
• Maintain professionalism and deliver high-quality services in all interactions.
• Ensure compliance with funding requirements by providing accurate billing information to Case Managers.
• Other duties as assigned by supervisor.