Acceleration Center - Advisory National - Jira Consultant - Senior Associate

Industry/Sector

Not Applicable

Specialism

Software Engineering

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

AC Mexico

Delivery Excellence’s Tech Enablement Jira team is a centralized support organization within Advisory National that provides standardized PMO technology enablement services to engagements across PwC’s Advisory practice. The team drives delivery excellence through governance, automation, and scalable Jira Cloud solutions that enhance quality, reduce risk, and improve operational efficiency.

Basic Qualifications

Minimum Degree Required:

Bachelor’s Degree

Required Fields of Study:

Computer Science, Information Technology, Information Systems, or related field

Minimum Years of Experience

4+ years

Certification(s):

• Atlassian Certified Professional (Cloud) preferred
• Role Responsibilities – Aligned to PwC Professional
• Technical Capabilities
• Administer and configure Jira Cloud, Jira Service Management (JSM), and Confluence Cloud environments to support standardized PMO services.
• Support and/or lead Jira Data Center to Jira Cloud migration initiatives, including assessment, marketplace app rationalization, data validation, governance redesign, and post-migration stabilization.
• Configure and optimize Jira Service Management (JSM) aligned to ITIL principles (incident, problem, change, request management, SLAs, portals, approvals, knowledge base integration).
• Design and maintain complex workflows, permission schemes, issue security schemes, and role-based access models.
• Implement Atlassian Access controls including SSO and automated user provisioning where applicable.
• Develop advanced automation rules, complex JQL queries, and executive dashboards to enhance operational reporting.
• Integrate Jira Cloud with enterprise systems (e.g., Tableau, Power BI, Alteryx, DevOps/CI-CD tools).
• Apply scripting knowledge (e.g., Groovy, JavaScript, REST APIs, automation smart values) to extend platform capabilities, support integrations, and enable scalable automation.
• Demonstrate hands-on experience leveraging Atlassian Rovo to enhance knowledge discovery, reporting insights, and intelligent workflow enablement.
• Possess working knowledge of Atlassian Forge framework for custom app development, automation extensions, or platform enhancements (preferred).
• Troubleshoot platform issues and collaborate with Atlassian Cloud Support to maintain system reliability and performance.
• Apply SDLC methodologies including Waterfall, Agile Scrum, and SAFe within tool configuration and governance.
• Business Acumen
• Promote standardized Jira Cloud governance frameworks that reduce delivery risk and increase consistency across engagements.
• Identify and implement automation and scripting solutions to improve efficiency and scalability.
• Translate business requirements into compliant, scalable technical configurations.
• Leverage reporting analytics and Rovo-enabled insights to support leadership decision-making.
• Drive adoption of standardized Atlassian Cloud solutions to improve service delivery maturity.
• Relationships
• Build trusted relationships with engagement teams, functional leaders, and cross-functional stakeholders.
• Communicate technical concepts clearly to non-technical audiences.
• Collaborate across matrixed teams to align configurations with client and internal objectives.
• Support development of training materials and enablement documentation.
• Whole Leadership
• Demonstrate ownership of Jira Cloud platform governance and continuous improvement.
• Manage competing priorities effectively in a fast-paced environment.
• Proactively identify risks and implement sustainable solutions leveraging automation and scripting.

Travel Requirements

Up to 20%

Job Posting End Date