Acceleration Center - Business & Supply Chain Operations (BSCO) - Epic Consultant - Senior Associate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.

The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They will lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.

Duties and Responsibilities:

• The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
• Analysis / Design
• Leads needs assessment, software design, implementation and support.
• Collaborates with reporting team to support operational partners need to gather requirements.
• Independently facilitates design of workflows in conjunction with the appropriate subject matter experts; workflows will focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Mentors other analysts with completing design workflows and analysis.
• Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
• Defines and develops user access security to protect the system while providing users with the access required.
• Oversees, reviews, and moves build to production as required.
• Clinical / Business Knowledge
• Comprehends with high degree of clinical or business departments' processes and partners with them to develop supporting workflows
• Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
• Participates and contributes in operational meetings to provide Information Technology support and expertise.
• Testing
• Performs unit testing of all need build they are assigned and assists other application analyst as needed.
• Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts.
• Develops, modifies and maintains integrated testing scripts owned by their areas.
• Project and Change Management
• Leads projects following the framework of the Project Management Office on all phases of a project from scoping and design through implementation and transition to operations.
• Collaborates across teams to develop change management strategy and plans for implementation.
• Develops plans to address impacts from system changes when implementing new functionality.
• Maintenance/Support
• Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues.
• Troubleshoots application issues, with/without vendor assistance to resolution.
• Leads escalation of issues with appropriate internal resources, to resolution.
• Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership.
• Maintains security for assigned applications.
• Adheres to change control processes per best practice and processes defined to protect the system(s).
• Mentoring
• Mentors and develops team members.
• Instructs teams members on design, configuration work, and assignments.
• Onboards and trains new team members.
• Administrative Documentation Requirements
• Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager
• Creates and maintains system documentation; ensuring that documentation is updated accurately and timely.
• Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation.
• Provides input to components of development of end-user training materials and participates in training efforts.
• Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support.

Skills & Abilities:

• 1. Strong knowledge of Epic and US healthcare workflows.
• 2. Knowledge of technical product roadmaps and determines support requirements.
• 3. Team orientation and proven ability to work across boundaries up and down the organization.
• 4. Innovative problem-solving skills and excellent written, briefing, and communication skills.
• 5. Knowledge of industry standards and audit requirements.
• 6. Knowledge of patient care databases and financial and administrative database applications.
• 9. Prioritizing workloads, meeting deadlines, managing several broad-scope projects at one time, and utilizing time effectively for staff and self.
• 10. Interpersonal skills in dealing effectively with diverse skill sets and personalities.
• 11. Ability to provide mentorship, team leadership and work effectively as a team player.
• 12. Project management skills for cross-team and internal projects.
• Minimum Degree Required (BQ)
• Bachelor's Degree
• Minimum Year(s) of Experience (BQ)
• 3+ year(s)
• Certification(s) Required (BQ)
• Epic certification in relevant modules (e.g., Ambulatory, Cadence, ClinDoc, Resolute, MyChart, Orders)

Travel Requirements

Up to 20%

Job Posting End Date