westernexp

Accident On Call

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Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Accident On-Call Coordinator – Nights & Weekends

Schedule: 4 Days On / 4 Days Off

This is a remote position.

Key Responsibilities:

  • Respond to and document accident and incident calls, ensuring timely reporting and escalation to the appropriate internal departments.
  • Communicate directly with drivers, law enforcement, and other emergency personnel during active accident scenes.
  • Conduct timely investigations of accidents and gather critical information to support claims and safety processes.
  • Coordinate with insurance adjusters and other third-party representatives as needed.
  • Arrange for hazardous materials cleanup and other emergency response services when required.
  • Monitor and respond to accident- and incident-related email communications from internal departments.
  • Utilize company systems, including AS400, Tenstreet, and other proprietary software, to accurately document, track, and report accident information.
  • Maintain communication with drivers and internal departments regarding accident reporting, safety procedures, and follow-up actions.
  • Review accident details to determine when post-accident drug and alcohol testing is required and ensure appropriate escalation.
  • Identify accidents involving critical injuries or fatalities and immediately escalate in accordance with company policies and procedures.
  • Maintain accurate, confidential records while ensuring compliance with company policies and applicable regulations.

Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree in Safety, Transportation, Business, or a related field preferred.
  • Previous experience in transportation safety, fleet operations, claims administration, dispatch, or administrative support is preferred.
  • Proficiency with Microsoft Outlook and experience using AS400, Tenstreet, or similar transportation management systems.
  • Basic knowledge of DOT, FMCSA, and OSHA regulations.
  • Excellent organizational skills with strong attention to detail and accuracy.
  • Ability to manage sensitive and confidential information with discretion and professionalism.
  • Strong verbal and written communication skills with the ability to remain calm and professional during emergency situations.
  • Proven problem-solving abilities and sound judgment in a fast-paced, high-pressure environment.
  • Ability to effectively prioritize multiple tasks while meeting deadlines.
  • Must be available to work nights, weekends, and holidays as scheduled.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

​Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

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I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

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Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.