Account Director - Healthcare Practice

Join one of the UK's fastest-growing healthcare communications consultancies

Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications.

We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients.

Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, entrepreneurial people who want to help shape the future growth of the business.

This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work.

Who thrives at Madano?

Our most successful Account Directors are more than excellent client leaders.

They're naturally curious, commercially minded and energised by growth. They enjoy building trusted relationships, spotting opportunities and turning ideas into action. They take ownership, bring positive energy to the team and aren't afraid to roll up their sleeves when needed.

You'll thrive here if you:

• Enjoy working in a fast-moving, ambitious environment
• Love building and growing client relationships
• Get excited by identifying new opportunities and helping win new business
• Are motivated by responsibility and ownership
• Enjoy mentoring and developing talented people
• Bring energy, initiative and fresh thinking to everything you do
• Want to help shape the future of a growing healthcare consultancy rather than simply maintain the status quo

This role is particularly suited to rising stars who are ready to step up, broaden their impact and accelerate their career.

Key Responsibilities:

1. Client Leadership & Relationship Management: As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery. You will play a key role in helping clients navigate complex challenges while identifying opportunities to deepen relationships and expand our impact.

Key responsibilities:

• Lead and develop senior client relationships, acting as a trusted strategic partner
• Identify opportunities to grow accounts and strengthen client partnerships
• Understand client priorities and provide proactive counsel and recommendations
• Lead client meetings, workshops and presentations with confidence and authority
• Ensure consistently high-quality delivery across all programmes

2. Strategic Counsel & Programme Delivery: You will shape and oversee integrated communications programmes that deliver measurable value for clients. Bringing together strategic thinking, scientific understanding and commercial awareness, you will ensure projects are delivered effectively while maintaining the highest standards of quality.

Key responsibilities:

• Develop communication strategies aligned to client objectives and market needs
• Oversee the planning and delivery of programmes across multiple accounts
• Manage risks, budgets, timelines and resources to ensure successful execution
• Collaborate with colleagues across Madano and AVENIR GLOBAL to deliver integrated solutions
• Apply industry insight and emerging trends to strengthen client programmes

3. Business Development: We are looking for someone who enjoys the energy of business development, can spot opportunities before others do, and is motivated by helping turn relationships into long-term partnerships. You'll play a visible role in growing existing accounts and helping shape the future success of the Healthcare Practice.

Key responsibilities:

• Identify and develop opportunities for organic account growth
• Contribute to pitches, proposals and new business activity
• Build and maintain relationships across the healthcare sector
• Collaborate with colleagues to develop innovative solutions for clients
• Represent Madano at industry events and within professional networks

4. Leadership, Coaching & Team Development: You will help create an environment where talented people can thrive. As a leader, mentor and role model, you will support the development of colleagues while fostering a culture that is collaborative, ambitious and committed to excellence.

Key responsibilities:

• Lead, mentor and develop account teams and medical writers
• Create an inclusive, supportive and high-performing team culture
• Provide regular coaching, feedback and career development support
• Inspire teams to deliver exceptional client work and exceed expectations

5. Commercial & Financial Leadership: You will take ownership of the commercial performance of your accounts, ensuring programmes are delivered profitably while supporting the sustainable growth of the practice.

Key responsibilities:

• Manage account budgets, forecasting and resource planning
• Monitor financial performance, revenue and profitability
• Support accurate invoicing and commercial reporting
• Identify efficiencies and opportunities to improve account performance

6. Quality & Operational Excellence: You will champion high standards across everything we do, ensuring that work is delivered with accuracy, consistency and attention to detail while continuously looking for ways to improve how we work.

Key responsibilities:

• Maintain quality standards across all client deliverables
• Ensure robust review and quality assurance processes are followed
• Gather and act on client feedback to strengthen delivery
• Drive continuous improvement across account and project management processes

What you’ll bring:

• Significant experience in healthcare or medical communications with a strong track record of client leadership
• Commercial awareness and experience identifying opportunities for growth
• Ability to develop strategic communications programmes and translate complex science into compelling narratives
• Experience leading and developing high-performing teams
• Confidence presenting to senior stakeholders and influencing decision-making
• A collaborative, proactive and solutions-focused approach

Why join Madano?

This is an opportunity to join a consultancy at an exciting stage of growth.

You'll work alongside some of the brightest minds in healthcare communications, helping shape programmes for leading healthcare organisations while developing your own expertise and profile within the industry.

You'll have the chance to:

• Join a top 10 UK healthcare communications consultancy with ambitious growth plans
• Take ownership of high-profile client relationships and strategic programmes
• Play a visible role in winning and growing business
• Work alongside specialists in insights, analytics, digital, creative and corporate communications
• Accelerate your career in an environment that recognises and rewards ambition
• Help shape the future direction of a growing healthcare practice
• Learn from experienced leaders while developing your own leadership style
• Be part of a collaborative, energetic and supportive team that genuinely enjoys working together

For ambitious healthcare communicators looking for their next challenge, this is a role with significant opportunity for growth and impact.

Important Information

Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.

We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role.