Account Management Coordinator

• Support with the preparation of business review (MBR/QBR) presentations.

• Function as back‐up on non‐customer facing front for Account Managers where support is needed

• Support the department in business development and customer retention by maintaining good relationship with customers

• Manage integrity of shipment and performance data.

• Document and communicate all quotations and handling instructions such as SOPs for secured business to all departments concerned prior to business implementation

• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.

• Monitor against performance standards per agreed KPI’s with customer.

• Support with upkeep of rates, SOPs and contacts on the GAM Suite.

• Ensure rates are kept up to date and communicated effectively to operations.

• Support the accounts receivable process of the customer internally within Expeditors.

• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively

• Support with activities related to managing and improving the EDI connection with customer.

• Support with the new rates/lanes approval processes.

• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.

• Knowledge of required Expeditors’ operating systems

• Proficient in Microsoft Office and CRM software, with high proficiency in using Excel, PowerPoint and Power BI.

• Proven analytical and problem solving skills

• Good communication and interpersonal skills

• Proactive, meticulous and able to take good ownership of tasks assigned

• Ability to work productively both individually and in a team environment

• Possess good attention to details – Able to identify potential risks/problems before it surfaces

• Oral and written proficiency in the English language

• Application Closing: Jul. 10th, 2026