Account Management Leader - Emerging Accounts

This is a hybrid position. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.

Overview

“Builder & Operator” Wanted: Emerging Account Management Leader

Are you a hands-on leader who thrives on building teams, creating structure, and driving execution? Do you enjoy taking ownership of a new segment and designing the processes needed to scale it effectively?

If so, this is the role for you!

AMP is seeking an Emerging Account Management Leader to build and lead a team focused on servicing our Emerging Accounts segment (customers with fewer than 10 locations). This role will combine team leadership, account management, and strong project/process ownership, ensuring efficient onboarding, ongoing support, and scalable success across a high-volume customer base.

This leader will play a critical role in defining the operating model for Emerging Accounts, balancing customer experience, operational efficiency, and business impact.

About AMP (An NCS Company)

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.

Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

What You’ll Be Responsible For

Emerging Account Program Leadership & Strategy

• Lead the development and execution of AMP’s Emerging Accounts strategy (customers with <10 locations)

• Build and scale a dedicated team to support high-volume, lower-complexity customer segments

• Define success metrics across onboarding, adoption, retention, and operational efficiency

• Establish a service model that balances automation, scalability, and high-quality customer experience

• Serve as the internal advocate for the Emerging Accounts segment

Team Build-Out & Leadership

• Recruit, onboard, and develop a team of account managers focused on Emerging Accounts

• Establish clear roles, responsibilities, and performance expectations

• Provide hands-on coaching and support in customer management and execution

• Foster a culture of accountability, responsiveness, and continuous improvement

• Ensure team alignment with broader Customer Success and company objectives

Account Management & Customer Outcomes

• Oversee account management for Emerging Accounts, ensuring strong customer engagement at scale

• Define best practices for onboarding, training, and customer lifecycle management

• Support the team in managing customer relationships, resolving issues, and driving adoption

• Monitor customer health and proactively address risks across a high-volume portfolio

• Identify opportunities for customer growth, referrals, and expansion where appropriate

Project Management & Process Execution

• Own the end-to-end process design, execution, and continuous improvement for Emerging Accounts

• Establish standardized workflows for onboarding, implementation, and ongoing engagement

• Act as a project owner for key initiatives, ensuring timelines, milestones, and deliverables are met

• Drive cross-functional coordination across Customer Success, Support, Sales, and Operations

• Identify opportunities to streamline work through tools, automation, and process improvements

Operational Excellence & Scalability

• Build repeatable, scalable processes tailored to a high-volume customer segment

• Inform product direction on Emerging Account feature set, including potential exclusions and opportunities to make features more self-service

• Leverage data and reporting to track team performance and customer outcomes

• Continuously refine processes to increase efficiency while maintaining strong customer experience

• Partner with leadership to evolve the Emerging Accounts model as the business grows

What We Expect You to Bring

• 5–8+ years of experience in Customer Success, Account Management, or related roles

• Proven experience leading teams or mentoring individuals in a customer-facing environment

• Strong project management and process design experience

• Ability to operate effectively in both strategic and hands-on execution roles

• Experience managing high-volume customer portfolios or scaled service models

• Strong communication and organizational skills

• Analytical mindset with the ability to leverage data to improve performance

Preferred Qualifications

• Experience in SaaS, technology, or high-growth environments

• Familiarity with customer success tools, CRM systems, or workflow automation tools

• Experience building or scaling a new team, program, or function

• Consulting or operational excellence background

Why Join AMP?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We’re dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Benefits you deserve:

• Highly competitive salaries

• Potential equity interest in a rapidly growing company

• Generous PTO policy and holiday schedule

• 401K plan with company matching

• Excellent medical, dental, and vision insurance

But wait, there’s more!

• Located at Atlanta Tech Village, the 4th largest tech space in the US

• World-class engineering team with an incredible track record

• Team-building events, outings, and hackathons

• State-of-the-art workspace and hardware

• Strong focus on community service and volunteering

• Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.