Key Responsibilities<\/b>
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Account Management & Customer Success<\/b>
<\/p>- Own\n end\-to\-end customer relationships, ensuring high satisfaction, retention,\n and engagement.
<\/li> - Track\n and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
<\/li> - Proactively\n manage at\-risk (RED) accounts and drive recovery plans.
<\/li> - Lead\n stakeholder interactions, identify engagement gaps, and strengthen client\n relationships.
<\/li> - Plan\n and execute customer engagement initiatives, events, and milestone\n communications.
<\/li><\/ul>
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Program Management Office (PMO) & Delivery Governance<\/b>
<\/p>- Drive\n program delivery excellence, ensuring projects meet quality, timeline, and\n budget objectives.
<\/li> - Monitor\n project financials, cost tracking, and profitability.
<\/li> - Ensure\n adherence to project management best practices, tools, and governance\n frameworks.
<\/li> - Facilitate\n audits, track deviations, and ensure timely closure through corrective\n actions.
<\/li> - Coordinate\n with cross\-functional teams and vendors to ensure seamless execution.
<\/li><\/ul>
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Business Enablement & Sales Operations<\/b>
<\/p>- Manage\n CRM systems to ensure data accuracy, pipeline visibility, and reporting\n consistency.
<\/li> - Support\n sales forecasting, pipeline tracking, and performance monitoring.
<\/li> - Coordinate\n quote generation, proposals, order processing, and follow\-ups on leads and\n renewals.
<\/li> - Partner\n with Account Managers on renewals, upsell opportunities, and retention\n strategies.
<\/li> - Collaborate\n with Finance on invoicing, payment tracking, and financial accuracy.
<\/li> - Standardize\n sales processes, templates, and tools to improve efficiency and\n scalability.
<\/li><\/ul>
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Data Analytics & Power BI<\/b>
<\/p>- Design\n and develop interactive dashboards and reports using Power BI.
<\/li> - Track\n key metrics including sales performance, conversion rates, customer\n health, and program KPIs.
<\/li> - Analyze\n data to identify trends, risks, and opportunities for business growth and\n operational improvement.
<\/li> - Integrate\n data from multiple systems (CRM, financials, project tools) into unified\n dashboards.
<\/li><\/ul><\/div><\/span>
Requirements<\/h3>
Requirements<\/b>
<\/p>- Strong\n understanding of project management frameworks and customer lifecycle\n management.
<\/li> - Hands\-on\n experience with Power BI (dashboard creation, data modeling,\n visualization).
<\/li> - Experience\n working with CRM tools and sales reporting systems.
<\/li><\/ul><\/div>
Qualifications<\/b><\/b>
<\/p>- Bachelor\u2019s\n degree in Engineering, Computer Science, Business, or related field.
<\/li> - MBA /\n PGDBM (Sales, Marketing, or Operations) preferred.
<\/li><\/ul>
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Benefits<\/h3>Nucleus is\nwell known for identifying, nurturing, and promoting the internal talent and\nhaving long mutually rewarding associations with its performing associates. Our\nfocus programs help our associates to continuously grow based on their\ncapability, performance, and career aspirations.<\/span>
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