Account Manager

Role Overview
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We\u2019re looking for an early\-career Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with some sales, customer success, or account management experience who wants to develop their skills in a fast\-paced, high\-growth environment.
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In this role, you\u2019ll work with current customers to help them get the most value from Downstream\u2019s platform and services. You\u2019ll focus on account retention, identifying growth opportunities, re\-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.
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You\u2019ll be joining a collaborative team and will have the chance to build strong client relationships, learn a consultative sales process, and grow your career in account management.
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What You\u2019ll Do
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Manage and grow a portfolio of existing customer accounts
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Build relationships with customers and act as a trusted point of contact
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Support account retention by helping customers find the right solutions for their ongoing needs
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Identify opportunities to expand accounts across additional services, locations, or markets
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Re\-engage former customers and help bring them back onto the platform
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Conduct regular outreach through phone, email, LinkedIn, and occasional in\-person meetings
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Partner with internal teams to ensure a smooth customer experience
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Learn Downstream\u2019s full product and service catalog and match solutions to customer needs
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Track account activity, customer needs, and growth opportunities in company systems
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Requirements<\/h3>
Role Specifics:<\/b><\/span>
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Target Customer Size: <\/b>$10,000 \- $100,000 / month<\/span>
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Book of Business Capacity: <\/b>$3M GMV/$800k Net Rev<\/span>
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Outbound Focus: <\/b>Medium<\/span>
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Owned Account Types: <\/b>Full catalog \- site, waste, heavy equipment<\/span>
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Activity Levels (Weekly)<\/b><\/span>
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· Calls: 75\-100<\/span>
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· Emails: 75<\/span>
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· LinkedIn: 30<\/span>
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· In\-Person: 2\-3<\/span>
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Core Focus: <\/b>Upper mid\-market account management<\/span>
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Key Responsibilities:<\/b><\/span>
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· <\/b>Own $3M GMV/$800k net book<\/span>
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· 75\-100 calls & 75 emails/week<\/span>
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· Manage 25\-50 accounts<\/span>
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· Full product catalog access<\/span>
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Ideal Candidate Profile:<\/b><\/span>
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· 3\-5 years sales experience<\/span>
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· Experience with complex, multi\-location accounts<\/span>
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· Strong in consultative selling<\/span>
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Primary ICP:<\/b> Multi\-Regional Retail General Contractors & Tenant Build\-Out Firms<\/span>
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ICP Characteristics:<\/b><\/span>
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· Higher monthly spend potential<\/span>
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· Mix of site services + light/heavy equipment<\/span>
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· Standardized project playbooks<\/span>
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· Opportunity for multi\-market expansion<\/span>
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PLEASE NOTE: This role will be a hybrid role, with a requirement to commute to Downstream's headquarters in Richardson, TX.<\/b><\/span>
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Benefits<\/h3>
Benefits
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Health, dental, and vision insurance, 401(k), company equity, paid time off, paid hoidays, maternity leave, bereavement leave, floating holidays, and more.
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Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
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