Account Manager
About GigSafe
The 1099 economy is the fastest-growing segment of the American workforce, and it's been running on duct tape and spreadsheets. A credentialing gap or an uninsured worker isn't just an HR headache here – it's a liability that can shut down a business.
GigSafe is a contractor management platform built for gig and last-mile delivery operations. We are building infrastructure for the future of 1099 work that helps companies pay independent contractors accurately, on time, and in compliance.
This is a big problem. A large market. And we're early. Come build with us.
For more information, visit gigsafe.com.
Position Overview
GigSafe is looking for a hands-on, adaptable Account Manager to own the customer relationship lifecycle: from post-implementation through renewal and expansion. This is not a traditional account management role. You'll be embedded in a fast-moving startup environment where the product is constantly evolving, customer needs are complex, and no two days look the same.
You'll serve as the primary point of contact for GigSafe customers, combining the strategic mindset of an account manager with the service-first instincts of a customer success manager: owning renewals and upsells, taking over accounts after implementation, and working directly with Product to close feedback loops and shape what we build next.
Responsibilities
Primary Customer POC: Own the full customer relationship post-implementation. You're GigSafe's face to the customer: managing day-to-day interactions, handling ad-hoc requests with a solutions-oriented mindset, and proactively identifying risks before they become problems.
Post-Implementation Handoff & Ramp: Take over customer relationships once implementation is complete, ensuring a smooth handoff and a strong start. You'll get customers up to speed quickly, build trust early, and set the foundation for long-term success.
Cross-Functional Collaboration: Report to one manager while working with dotted-line connections across Product, Finance, Operations, and Support leadership. You're the connective tissue, surfacing the right problems to the right people and driving resolution.
Support Coordination: Monitor and help manage customer support tickets, ensuring timely resolution and follow-up.
Proactive Customer Health Management: Track customer metrics and KPIs, flag risks before they escalate, and drive timely resolution. Don't wait for customers to come to you, know their health before they do.
Renewals & Upsell: Own the renewal and expansion cycle. Identify upsell and cross-sell opportunities naturally through your ongoing customer relationships, and work collaboratively to grow account value over time.
Goal Alignment: Partner with customers to understand their business objectives and help them leverage GigSafe to achieve their goals.
Product Communication & Education: Keep customers informed about new features and updates, and deliver ongoing training so they're fully equipped to take advantage of GigSafe's evolving capabilities.
Product Feedback Loop: Our product is a work in progress, and that's by design. You'll be a critical link between what customers experience and what we build next. Collect, synthesize, and advocate for customer feedback with the Product team, and help customers navigate limitations with patience and creative problem-solving in the meantime.
Documentation & Process Building: We're building processes as we go. You'll help define and document how customer-facing workflows should run, from handoff protocols to escalation playbooks. If something is broken or missing, you're the person who fixes it and writes it down.
Travel: This role requires domestic travel to visit customers on-site. It won't always be glamorous, but it's meaningful. Some months you may travel frequently, others not at all. Flexibility and willingness to show up in person when it matters is essential.
Qualifications
3+ years of experience in account management, customer success, or a hybrid client-facing role
Positive, energetic communicator who builds trust quickly and keeps customers feeling supported even when things aren't perfect
A natural builder and quick learner: you thrive in environments where the playbook doesn't fully exist yet and you're expected to help write it
Comfortable reporting to one manager while navigating relationships across multiple teams and leadership stakeholders with different priorities
Highly organized with a documentation-first mindset: you take notes, build trackers, and leave things better than you found them
Tech-savvy and genuinely curious: comfortable picking up new tools quickly and proficient in CRM systems, support platforms, and standard business applications
Not afraid of AI: you actively use it to work smarter, move faster, and free up time for what matters most
Highly self-motivated and proactive: you don't wait to be told there's a problem, you find it, own it, and drive it to resolution
Comfortable with domestic travel, with flexibility around frequency depending on business needs
Preferred
Experience within SaaS, logistics, fintech, or B2B industries
Comfort with 1099 compliance, or excitement about becoming a deep expert in it
What We Value
Startup Mentality You're energized by ambiguity, not slowed down by it. When the playbook doesn't exist, you write it. You move fast, stay adaptable, and don't need perfect conditions to make progress.
Give a Sh*t You care about the work, customers, contractors on the platform, and the people sitting next to you. You hold yourself to a high standard not because someone's watching, but because mediocrity bothers you.
Ownership You treat the company's success as your own, because it is. You take responsibility for outcomes and you close the loop without being asked. When something's broken, you fix it – even if it's not your job.
Collaborative You make the people around you better. Low ego, high trust, and emotionally intelligent. You communicate directly, share credit generously, and don't create unnecessary friction for your teammates.
Critical Thinker You connect dots, figure things out, and bring solutions – not just problems. You're resourceful and intellectually curious, and you don't need hand-holding to do great work.
Benefits
Health, Dental & Vision: Comprehensive medical, dental, and vision coverage for employees and dependents
Unlimited PTO: Flexible time off plus paid company holidays
Competitive Compensation: Competitive base salary with opportunities for performance-based bonuses
401(k): Retirement savings plan
Equity: Stock options giving employees a meaningful stake in GigSafe's growth
Parental Leave: Paid leave for all new parents
GigSafe is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.