Account Manager
You will manage and expand relationships with key clients, act as a strategic partner to customers, and drive revenue growth through retention and expansion. You will identify upsell and cross-sell opportunities, lead contract renewals, conduct business reviews, resolve post-sales issues, and use data to monitor account health and prevent churn.
Responsibilities
- Manage a portfolio of enterprise and mid-market accounts in the NAM region
- Develop and execute strategic account growth plans
- Identify cross-sell and upsell opportunities
- Build and maintain deep relationships with key stakeholders
- Ensure seamless contract renewals and mitigate risks
- Serve as the primary point of contact for clients post-sale
- Conduct regular business reviews to demonstrate value and reinforce ROI
- Partner with Customer Success and Technical Support to resolve issues and drive adoption
- Advocate for customer needs to influence product development
- Drive revenue growth by achieving retention and expansion targets
- Leverage data-driven insights to monitor account health and prevent churn
- Collaborate with Marketing, Sales, and Product to develop tailored customer strategies
- Track KPIs including Net Revenue Retention, Gross Revenue Retention, and customer satisfaction
Requirements
- 7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity
- Proven track record of managing and expanding significant accounts in the NAM region
- Ability to build executive-level relationships and drive strategic partnerships
- Experience managing complex sales cycles, negotiations, and contract renewals
- Hands-on experience with CRM platforms such as Salesforce
- Strong analytical skills and data-driven approach to account performance and revenue forecasting
- Excellent communication, presentation, and negotiation skills
- Ability to thrive in a fast-paced, high-growth environment
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy