Account Manager ll

About the job
We’re looking for an Account Manager to join our expanding SMB team. We care deeply about building an amazing product and delivering exceptional value to our customers. Our customers love the platform, and it’s incredibly rewarding to guide them from onboarding through to long‑term success, expansion and advocacy.

About the role
The Account Manager role is a quota‑carrying position where you will own a portfolio of existing SMB customers – focusing on renewals, expansion and long‑term partnership.

• Own and manage a book of SMB accounts, driving strong retention and expansion against revenue targets.
• Lead the renewal and expansion motion, including opportunity identification, commercial strategy, negotiation and contracting.
• Run business reviews and strategic conversations that connect monday.com’s capabilities to customer pain points, workflows and measurable business outcomes.
• Develop a deep understanding of monday.com’s solution and clearly articulate how it delivers ROI across different use cases and industries.
• Multi‑thread within accounts, engaging economic buyers, champions and cross‑functional stakeholders to grow footprint and adoption.
• Coordinate cross‑functional resources (e.g., Solutions, Customer Success, Support) to help customers maximize value and ensure a great end‑to‑end experience.
• Act as a trusted advisor, helping customers map their goals and challenges to the right monday.com solutions, adoption plans and roadmap.
• Serve as a commercial and relationship point of escalation for your accounts, ensuring issues are resolved and relationships remain strong.
• Maintain accurate CRM hygiene, including account plans, pipeline, forecasts and notes, to enable predictable and transparent reporting.

Requirements

• 2–4 years of SaaS account management or sales experience in a closing or renewal/expansion role, ideally in the project management, collaboration or productivity space.
• Proven track record of success and overachievement on retention and/or expansion targets.
• Excellent communication, presentation and negotiation skills, with the ability to tailor messaging to different seniority levels and functions.
• Experience managing complex accounts with multiple stakeholders while maintaining a consultative, value‑driven approach.
• Driven self‑starter who is comfortable owning a book of business, creating expansion pipeline and working independently.
• Collaborative, high‑energy team player who contributes to a positive, high‑performance revenue culture.
• Strong organization and time‑management skills; able to prioritize effectively across a large portfolio of customers.
• Proficiency in additional languages is a plus.
• BA/BS degree preferred, or equivalent relevant work experience.