Account Manager

About Reflex

Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-house experience in networking and IP telephony and controls its service levels and pricing by owning its core fibre network and Tier III data centre.

About the role
The Sales Consultant / Account Manager is responsible for managing a small portfolio of existing clients while driving new business growth within an assigned geographic region.
The primary focus of the role is to expand Reflex’s footprint in the region through new logo acquisition, cross-sell, and upsell of Reflex’s full ICT service offering, while ensuring existing clients receive a high standard of commercial and relationship management.

Key Responsibilities:

Regional Growth & New Business Development (Primary Focus)

• Identify, qualify, and pursue new business opportunities within the assigned region
  
• Build and maintain a strong regional pipeline through prospecting, networking, referrals, and partnerships
  
• Position Reflex’s service portfolio, including:
  
  • Advanced Networking
    
  • Unified Communications
    
  • Cloud Computing
    
  • Workplace Management
    
  • Managed Cybersecurity
    
  • Licensing
    
• Engage decision-makers across SME and mid-market clients
  
• Own opportunities from first engagement through to deal closure
  

Account Management (Secondary Focus)

• Manage a small portfolio of existing clients within the region
  
• Act as the primary commercial point of contact
  
• Identify growth opportunities within existing accounts
  
• Manage renewals, contract adjustments, and pricing reviews
  
• Ensure smooth engagement with Service Delivery and support teams

Relationship Building & Market Presence

• Develop strong local market knowledge and visibility
  
• Attend regional business forums, events, and networking sessions
  
• Build strategic relationships with vendors, partners, and influencers in the region
  
• Act as a brand ambassador for Reflex in the regional market

Internal Collaboration & Governance

• Work closely with pre-Sales, FCIOs, and Service Delivery teams
  
• Ensure clean handovers for newly won clients
  
• Maintain accurate CRM data, pipeline updates, and forecasts
  
• Adhere to Reflex’s sales processes and governance standards
  

Key Performance Indicators

• New revenue growth in the region
  
• New logo acquisition
  
• Regional pipeline value and coverage
  
• Revenue growth within assigned accounts
  
• Forecast accuracy and CRM compliance

Required Experience & Skills

• National Senior Certificate
  
• 3–5 years' experience in ICT sales or account management, preferably in an MSP environment
  
• Proven ability to develop business within a defined geographic area
  
• Exposure to selling one or more of the following:
  
• Networking, Cloud, UC, Cybersecurity, Workplace, or Licensing

Skills & Competencies

• Strong hunter mentality with relationship-building capability
  
• Consultative selling and solution positioning
  
• Good commercial and negotiation skills
  
• Ability to work independently and manage a regional patch
  
• Strong communication and interpersonal skills