Account Manager / Senior Account Manager

MISSION:

• Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
• Proactively promote Coface’s products and solutions to maximize upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

• Build and maintain strong relationships with existing clients through regular, proactive communication
• Provide responsive, high-quality service by addressing client queries and resolving issues promptly
• Conduct client meetings, presentations, and consultations to recommend suitable solutions

Portfolio & Revenue Management

• Drive renewal revenue, profitability, and account growth within the assigned portfolio
• Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
• Identify and execute cross-selling and upselling opportunities to maximize account value
• Monitor portfolio performance against targets and take action to optimize results

Stakeholder & Communication Management

• Act as the key point of contact between clients, brokers, and internal teams
• Provide regular updates and reports on client needs, market insights, and business opportunities
• Represent the company at industry events and client engagements

Operational & Compliance Excellence

• Manage contract renewals, pricing negotiations, and policy changes
• Ensure adherence to internal policies and regulatory requirements
• Contribute to process improvements and support efficient service delivery