Account Manager

Summary

The Account Manager will support the management of key client accounts by overseeing business quotations, cost negotiations, and customer relationship maintenance. This role coordinates closely with internal teams to gather necessary data, resolve commercial issues, and help execute overarching business strategies.

Responsibility

• Customer Relationship Management: Actively build, manage, and nurture long-term relationships with key customers to ensure high satisfaction, trust, and business continuity.
• Account Support & Quotations: Assist in RFP/RFQ acquisition and project development. Prepare quotations for repairs and other special tasks.
• Financial & Cost Management: Support cost negotiations and business issue settlements. Manage revenue and spending tracking and assist in business monthly reporting.
• Strategy Development: Assist in defining business/sales strategies and identifying target customers.
• Cross-Functional Coordination: Manage internal cross-functional coordination for data collection as well as quotation preparation. Closely collaborate with departments such as Operation Program Management, Engineering, and Cost Management.
• Reporting & Communication: Provide daily production status updates and weekly overall status reports to upper management. Maintain efficient communication with upper-level leadership.
• Logistics & Commercial Issues: Handle logistics issue settlements from a commercial point of view. Settle special issues/claims, such as OT claims, reimbursement purchases, etc.
• Program Management: Assist in overall business program management within the business division, ensuring efficient communication with upper-level management.
• May travel domestically and/or Internationally (<5%)