Account Manager

The Sales Representative is responsible for effective and profitable management of assigned customer accounts. This role is primarily focused on growing and maintaining existing accounts.

Essential responsibilities

• Working with existing customers / indirect channel partners (distributors and partners) to meet service needs, including monitoring of the effectiveness of the applied solutions and equipment maintenance.

• Under direct supervision of the Sales Director developing the opportunities pipeline.

• Outlining, presenting and selling the value of products and services that can benefit customer needs.

• Perform site audits to provide technical and commercial proposals to the end users.

• Analyzing / interpreting results of applied company’s solutions on customer’s sites and reporting any corrective actions to the customer.

• Conducting required training of operating personnel to ensure their understanding of the parameters under which their equipment operates.

• Participating in exhibitions and conferences to promote the company's products.

• Interfacing with assigned external customers for all matters concerning new parts, inside sales and total support, ensuring that both customer and company objectives are met.

• Responding to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, purchase order amendments and alteration notification.

• Managing activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of the company and customer.

• Defining and communicating problems as perceived by the customer.

• Providing liaison between marketing, quality, operations and engineering departments to resolve product field issues.

• Partnering with peers and management to enhance selling techniques and approaches.

• Following and complying with all company policies.

Qualifications requirements

• University degree (Bachelor’s or equivalent) in Chemical / Environmental / Mechanical / Material / Industrial engineering or Chemistry.

• A minimum of five years of field experience managing process and / or water treatment applications.

• 5+ years of experience in sales, account management, delivering profit, business growth.

• Proven track record of meeting or exceeding sales targets

• Strong communication, negotiation, and presentation skills

Essential criteria

• Professional fluency in Azerbaijan and English languages, both oral and written.

• Experience in positions requiring excellent analytical and organizational skills, with a service- and project-oriented approach.

• Able to travel within the Caspian region and abroad.

• Demonstrated ability to prioritize multiple projects simultaneously.

• Highly organized and self-motivated.

• Strong team and customer focus.

• Service mentality, be ready to resolve any arising issues.

• Valid driving license.

What we offer:

• We provide a competitive salary and other benefits including:
• You will be part of a motivated, professional team
• Value-creating tasks and challenges in a successful and environmentally conscious company
• Life insurance
• Home Office opportunity
• Regular training and development opportunities
• Daily meal allowance
• Medical insurance
• Structured training programs combining technical expertise from our Product Application Team with commercial insight and essential soft skills development, empowering you to grow both professionally and personally.
• Company car

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.