Account Manager

Position\n Title: Account Manager (Consumer)<\/span> <\/span> <\/span> <\/b> <\/span>
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Base Salary:<\/span> <\/span> <\/span> <\/b> $28,080 to $43,750 annually DOE<\/span> <\/span> <\/span>
<\/span> Commission: <\/span> <\/span> <\/span> <\/b> Target\n commission of $30,000 annually<\/span> <\/span> <\/span>
<\/span> Benefits:<\/span> <\/span> <\/span> <\/b> Medical, dental, vision, 401k, flexible spending account, paid\n sick leave and paid time off, parental leave, quarterly\n performance bonus, training, career growth and education\n reimbursement programs.<\/span> <\/span> <\/span> <\/span><\/p>

At\n Ziply Fiber, our mission is to elevate the connected lives of\n our communities every day. We\u2019re delivering the fastest home\n internet in the Northwest, with a focus on areas traditionally\n underserved by mainstream internet companies. And as our\n state\-of\-the\-art fiber network expands in WA, OR, ID and MT, so\n does our need for team members who can help us grow and realize\n our goals.<\/span> <\/span> <\/span> <\/span>
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We\n may be building internet, but we are reaching real people. We\n strive to build relationships and provide customers and\n communities with refreshingly great experiences.<\/span> <\/span> <\/span> <\/span>
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We\n emphasize our values in all our interactions:<\/span> <\/span> <\/span> <\/span>
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Genuinely\n Caring: <\/span> <\/span> <\/span> <\/b> Our\n customers and colleagues are people, and quite possibly our\n neighbors. We put ourselves in their shoes and give them our\n full attention. <\/span> <\/span> <\/span> <\/span>
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Empowering You:<\/span> <\/span> <\/span> <\/b> We empower our customers to choose the products that best meet\n their needs, and we support our employees to implement solutions\n that elevate the experiences of our customers and coworkers. <\/span> <\/span> <\/span> <\/span>
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Innovation\n and Improvement:<\/span> <\/span> <\/span> <\/b> We always look for ways to make the experiences of our customers\n \u2013 and each other \u2013 better. <\/span> <\/span> <\/span> <\/span>
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Earning\n Your Trust: <\/span> <\/span> <\/span> <\/b> We\n earn trust by communicating simply and transparently as real\n people, not as a corporation. <\/span> <\/span> <\/span> <\/span>
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Job Summary<\/span> <\/span> <\/span> <\/b> <\/span>
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The\n Account Manager will be responsible for generating sales in\n multi\-family units in their respective assigned region. This\n includes networking with MDU property managers, assistant\n managers, leasing agents, and other property staff.<\/span> <\/span> <\/span> <\/span>
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Essential\n Duties and Responsibilities: <\/span> <\/span> <\/span> <\/b> <\/span>
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The\n Essential Duties and Responsibilities listed below are a range\n of duties performed by the employee and not intended to reflect\n all duties performed.<\/span> <\/span> <\/span> <\/span>
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Sales\n & Customer Engagement<\/span> <\/span> <\/span> <\/b> <\/span>
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• Drive\n creative sales strategies in multi\-family properties that\n will increase awareness and penetration<\/span> <\/span> <\/span> <\/span><\/span>
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• Host\n various community events within MDU properties, to get\n customers to sign\-up for Ziply Fiber services<\/span> <\/span> <\/span> <\/span><\/span>
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• Make\n regular property visits to all MDU\u2019s in assigned region,\n documenting key learnings<\/span> <\/span> <\/span> <\/span><\/span>
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• Conduct\n door\-to\-door outreach to promote and sell fiber internet to\n residential customers.<\/span> <\/span> <\/span> <\/span><\/span>
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• Achieve\n or exceed daily activity goals (door knocks, customer\n contacts, property visits) and monthly sales targets.<\/span> <\/span> <\/span> <\/span><\/span>
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• Build\n strong relationships and trust with prospective customers\n through professionalism and product expertise.<\/span> <\/span> <\/span> <\/span><\/span>
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  Training,\n Collaboration & Operational Support<\/span> <\/span> <\/span> <\/b> <\/span>
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  • Participate\n in e\-learning, classroom sales training, and associated\n curriculum in tandem with Sales Trainer<\/span> <\/span> <\/span> <\/span><\/span>
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  • Marketing\n team collaboration; offer strategy & communication,\n collateral material creation & distribution<\/span> <\/span> <\/span> <\/span><\/span>
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  • Perform\n financial responsibilities to include operational expense\n tracking, processing mileage reimbursements, logging event\n expenses, and others<\/span> <\/span> <\/span> <\/span><\/span>
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  • Monitor\n industry developments (technical, regulatory, and otherwise)\n and apply critical thinking for strategic and customer\n impact analysis<\/span> <\/span> <\/span> <\/span><\/span>
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    Other Duties<\/span> <\/span> <\/span> <\/b> <\/span>
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    • Performs\n other duties as required to support the business and\n evolving organization.<\/span> <\/span> <\/span> <\/span><\/span>
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      Required Qualifications:<\/span> <\/span> <\/span> <\/b> <\/span>
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      • High\n school diploma or GED.<\/span> <\/span> <\/span> <\/span><\/span>
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      • Minimum\n of six (6) months of sales and/or customer service\n experience \u2013 OR \u2013 current or prior military service.<\/span> <\/span> <\/span> <\/span><\/span>
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      • Must\n be committed to providing exceptional customer service in a\n calm, professional manner.<\/span> <\/span> <\/span> <\/span><\/span>
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      • Must\n be enthusiastic, persuasive, persistent, and be able to\n handle rejection in the selling process well.<\/span> <\/span> <\/span> <\/span><\/span>
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      • Must\n work in an outside environment for extended periods in any\n season, with potential exposure to inclement weather.<\/span> <\/span> <\/span> <\/span><\/span>
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      • Must\n have reliable transportation.<\/span> <\/span> <\/span> <\/span><\/span>
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      • Must\n have and maintain a valid driver\u2019s license, auto insurance,\n and satisfactory driving record.<\/span> <\/span> <\/span> <\/span>
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        Knowledge,\n Skills, and Abilities:<\/span> <\/span> <\/span> <\/b> <\/span>
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        • Ability\n to prioritize and organize work effectively and be a self\-starter.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Ability\n to maintain confidentiality of company and customer information.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Ability\n to deal with public in a professional manner.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Ability\n to work independently and apply sound judgment and reasoning\n skills to a variety of situations.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Ability\n to drive on behalf of the company in a safe and responsible manner.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Ability\n to multi\-task and collaborate effectively with other\n personnel to meet deadlines.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Strong\n verbal and written communication, attention to detail, and\n organizational skills.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Ability\n to adjust to rapidly changing priorities and schedules.<\/span> <\/span> <\/span> <\/span><\/span>
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        • Excellent\n customer service skills.<\/span> <\/span> <\/span> <\/span>
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          Work Authorization<\/span> <\/span> <\/span> <\/b> <\/span>
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          Applicants\n must be currently authorized to work in the US for any\n employer. Sponsorship is not available for this position. <\/span> <\/span> <\/span> <\/span>
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          Physical Requirements<\/span> <\/span> <\/span> <\/b> <\/span>
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          The\n physical demands described here are representative of those\n that must be met by an employee to successfully perform the\n essential functions of this job. Reasonable accommodations may\n be made to enable individuals with disabilities to perform the\n essential functions.<\/span> <\/span> <\/span> <\/i>
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          Essential\n and marginal functions may require maintaining physical\n condition necessary for bending, stooping, sitting, walking, or\n standing for prolonged periods of time. The employee must\n occasionally lift and/or move up to 25 pounds. Specific vision\n abilities required by the job include close vision, distance\n vision, color vision, peripheral vision, depth perception, and\n the ability to adjust focus. This role involves driving within a\n specific region or territory and requires the ability to safely\n perform all functions of operating a motor vehicle.<\/span> <\/span> <\/span>
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          Work\n Environment and Additional Information<\/span> <\/span> <\/span> <\/b> <\/span>
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          • Spends\n approximately 80% of the time in an outside environment for\n extended periods in any season, with potential exposure to\n inclement weather.<\/span> <\/span> <\/span> <\/span><\/span>
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          • Must\n be comfortable walking up and down streets for up to five\n (5) hours per day, including uneven terrain, uphill and\n downhill areas.<\/span> <\/span> <\/span> <\/span><\/span>
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          • Regularly\n requires climbing stairs, navigating driveways, and\n accessing homes or buildings with limited accessibility.\n Minimal time in an office environment.<\/span> <\/span> <\/span> <\/span><\/span>
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          • This\n role involves driving within a specific region or territory\n and requires the ability to safely perform all functions of\n operating a motor vehicle.<\/span> <\/span> <\/span> <\/span>
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            At\n all times, Ziply Fiber must be your primary employer. Unless\n otherwise prohibited by law, employees may not hold outside\n employment nor be self\-employed without obtaining approval in\n writing from Ziply Fiber. In holding outside employment or\n self\-employment, employees should ensure that participation does\n not conflict with responsibilities to Ziply Fiber or its\n business interests.<\/span> <\/span> <\/span> <\/span>
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            Diverse\n Workforce / EEO:<\/span> <\/span> <\/span> <\/b> <\/span>
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            Ziply\n Fiber is an equal opportunity employer. Ziply Fiber will\n consider all qualified candidates regardless of race, color,\n religion, national origin, gender, age, marital status, sexual\n orientation, veteran status, and the presence of a\n non\-job\-related handicap or disability or any other legally\n protected status.<\/span> <\/span> <\/span>
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            Ziply\n Fiber requires a pre\-employment background check as conditions\n of employment. Ziply Fiber may require a pre\-employment drug screening.<\/span> <\/span> <\/span>
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            Ziply\n Fiber is a drug free workplace.<\/span><\/span><\/span>
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