Accounts receivable

Responsibilities

Invoice & Billing Management:

· Oversee the preparation and issuance of invoices to corporate clients, travel agents, and direct bill accounts.

· Ensure that invoices accurately reflect charges for rooms, services, and other hotel-related expenses.

· Review and approve billing adjustments, credits, and corrections, ensuring they align with hotel policies.

Collections Management:

· Monitor the aging report regularly and take necessary actions to ensure timely collection of outstanding balances.

· Follow up on overdue accounts, working closely with clients to resolve discrepancies and settle unpaid invoices.

· Establish and maintain strong relationships with clients, providing excellent customer service while ensuring the collection of outstanding payments.

Account Reconciliation:

· Reconcile accounts receivable transactions, ensuring all guest and corporate charges are properly accounted for and balanced.

· Assist with month-end and year-end closing processes, ensuring all accounts are accurately reconciled and reported.

· Ensure proper documentation and reporting of all adjustments, write-offs, and other account activities.

Cash Flow & Financial Reporting:

· Monitor cash flow and ensure that payments are processed and deposited in a timely manner.

· Prepare and submit regular financial reports regarding accounts receivable balances, collections, and aging to management.

· Assist with financial analysis by tracking accounts receivable trends and providing insights on areas for improvement.

Internal Controls & Compliance:

· Ensure that all accounts receivable processes comply with hotel policies, accounting standards, and regulatory requirements.

· Help implement and maintain strong internal controls to safeguard hotel assets and minimize the risk of fraud.

· Coordinate with the finance team to ensure accurate and timely revenue recognition for accounting purposes.

Customer Service & Client Relations:

· Address and resolve any billing inquiries or disputes raised by guests, clients, or internal departments.

· Provide assistance to clients with payment plans or alternative solutions to settle outstanding balances.

· Ensure a high level of professionalism and service in all interactions with clients and internal teams.

Collaboration with Other Departments:

· Work closely with the Front Desk, Sales, and Reservations departments to ensure all accounts are accurately billed and payments are processed.

· Collaborate with the Finance Manager and other departments to provide support for budget planning, forecasting, and financial analysis.

Continuous Process Improvement:

· Recommend and implement improvements to streamline accounts receivable processes, increase efficiency, and improve collections.

· Stay updated on industry best practices and any changes in financial regulations or software tools.

Additional Responsibilities

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

· Positive Orientation

· Operational Decision Making

· Self-Development & Management

Leading Others

· Developing an Empowered Team

· Leading an Engaged and Diverse Team

· Communication

Leading the Business

· Advocating Guest Passion

· Business Planning and Analysis

· Business Improvement and Change

Experience/Certificates/Education

· Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.

· Minimum of 3-5 years of experience in accounts receivable or a related accounting role, preferably within the hospitality industry.

· Strong knowledge of accounting principles, accounts receivable processes, and financial reporting.

· Proficiency with accounting software (e.g., Oracle, Sage, QuickBooks) and Microsoft Office Suite (especially Excel).

· Excellent organizational, problem-solving, and time-management skills.

· Strong communication skills and the ability to manage relationships with both clients and internal teams.

· Ability to lead, motivate, and train a team of accounts receivable professionals.

· High attention to detail and accuracy in financial data processing.

· Strong communication and interpersonal skills.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.