Accreditation Assistant

The Accreditation Assistant is responsible for supporting the activities of the Accreditation Services team, the Executive Director, and the general public in four main areas: 1) coordination and collection of accreditation recommendations and actions; 2) maintenance and updates of institutional and sponsor records in the Accreditation Management System and public-facing directory; 3) Communication with the public, Commission members, and institutions; 4) administrative support for the organization.

Responsibilities and Duties

• Assist the Director of Accreditation Services in completing tasks related to the Commission’s quality assurance and accreditation mission
• Answering and directing phone calls and emails to appropriate staff
• Drafting and proofreading correspondence, memos, and other documents
• Acting as a liaison between internal teams and external stakeholders
• Respond to inquiries received by email or phone
• Participate in accreditation-related duties, including but not limited to:
  • Validate information on institutional records in AMS to ensure accuracy of award and personnel information
  • Merge recommendation records in the Accreditation Management System
  • Draft, edit, and distribute award letters/certificates to institutions, programs, and Committees on Accreditation
  • Upload forms and correspondence to program records in AMS
  • Participate in training programs and related program activities
  • Maintain/update program outcomes URLs
• Perform other duties as required

Qualifications

• Minimum of an associate degree, a bachelor's degree preferred.
• Familiarity with institutional or programmatic accreditation in American higher education
• Competence in using Microsoft Office is required; experience using Smartsheet and Cognito Forms, as well as other process management tools, is recommended
• Ability to effectively communicate using verbal and written skills
• Demonstrated analytical, information technology, and attention to detail skills
• Collaborative team member

Environment: Remote work, some travel, and work on weekends is required. General home office setting. Employee must be a legal US resident.