Actis-Service Manager

About Company
Actis specialises in designing and building infrastructure for better management of collaboration, client engagement, training, entertainment and energy utilisation. We help our clients by applying technology, to improve the quality of collaboration at work and enhance the quality of life at home.

Established in 1971, Actis has been pioneering the use of innovative audio-visual, presentation and meeting technologies. Our 260 member team includes some of the most experienced audio-visual and integration specialists in the industry. Our solutions are custom-built for a wide range of Corporate, Government, Education, Hospitality and Residential applications. Several Actis specialists hold international certifications and awards from industry leaders like Cisco, Polycom, Infocomm International, Crestron, Extron and Biamp, to name a few.

Headquartered in Mumbai, Actis has branch offices in Ahmedabad, Bengaluru, Chennai, Hyderabad, New Delhi, Gurgaon, Jaipur and Pune and provides sales and support through dealers in 60 cities across India. www.actis.co.in.

Locations:
Mumbai , Chennai , Hyderabad , Pune , Ahmedabad

Candidate Profile
✔ Must-Have Experience

• 7+ years in B2B service sales / AMC / Managed Services
  
• Proven track record in enterprise client acquisition & retention
  
• Experience handling contract renewals and long-term agreements
  
• Exposure to SLA-based service delivery models
  

✔Core Competencies

• Consultative selling approach
  
• Strong negotiation & stakeholder management skills
  
• Ability to engage CXOs and enterprise decision-makers
  
• Analytical mindset with data-driven decision-making
  
• Team leadership and people management

Key Responsibilities
Service Revenue Growth

• Develop and execute national sales strategies for AMCs, Managed Services, and support contracts
• Drive revenue, market share, and profitability across enterprise accounts

Enterprise Account Management

• Manage and grow relationships with large corporate clients
• Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and SLA performance
• Identify upsell and cross-sell opportunities within existing accounts

Contract Lifecycle Ownership

• Drive new AMC acquisitions and expansion opportunities
• Own renewal pipelines for high-value service contracts
• Lead complex negotiations for SLA-based agreements

Data-Driven Decision Making

• Analyse service metrics, ticket volumes, and profitability
• Build accurate sales forecasts and pipeline visibility
• Optimize offerings based on client usage and feedback

Team Leadership

• Lead, mentor, and monitor regional service sales teams
• Drive performance against quarterly and annual targets

Process Optimization

• Collaborate with cross-functional teams (operations, delivery, pre-sales)
• Improve onboarding, SLA execution, and customer experience