Admin Cum Operations Support

Key Responsibilities

• Record and maintain all incidents related to shuttle bus operations.
• Coordinate vehicle servicing, repairs,maintenance schedules, and workshop arrangements
• Arrange drivers for vehicle servicing and ensure buses are clean, safe, and roadworthy
• Update operational systems, vehicle deployment records, and driver arrangements
• Prepare and submit rider sheets and operational reports in a timely manner
• Handle customer enquiries, feedback, and complaints via phone, WhatsApp, and email
• Liaise with clients, drivers, workshops, and internal departments to ensure smooth daily operations
• Meet clients when required and coordinate on-site operational matters
• Assist in resolving operational issues and service disruptions promptly
• Review CCTV footage and prepare incident reports when necessary
• Work closely with the Shuttle Operation Supervisor on daily operational planning
• Provide general administrative and operational support as required
• Participate in hotline duty rotation once a week to support operational hotline matters.
• Assist in daily administrative duties and operational coordination when required.

Requirements

• Minimum GCE ‘N’ / ‘O’ Level or equivalent.
• Prior experience in transport, logistics, operations support, or administrative roles will be an advantage.
• Able to communicate effectively in English and Mandarin to liaise with drivers and customers.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Responsible, organized, and able to multitask in a fast-paced environment.
• Good teamwork and communication skills.
• Able to work independently with minimal supervision.