Administrative Assistant, Operations - Richmond, Virginia

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The Administrative Assistant, Operations will provide support to the general organization and its customers and must ensure they follow company mission statement and values. This position provides general office, human resources and recruiting support with a variety of clerical activities and related tasks.

OUR VALUES

Every Associate must demonstrate our values of:

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.

• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.

• QUALITY – We do things the right way and strive to continuously improve.

• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.

• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.

• Courage – Steps up to address difficult issues and says what needs to be said.

• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.

• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer day to day Associates’ questions as necessary.

• Organize employee's safety program with follow up to Area Manager ensuring completion of training and proper documentation was submitted for retention.

• Direct Associates to the correct MasterCorp Department related to various questions; such as vacation/sick time accruals, verifications of employment, pay stub requests, etc.

• Establish recruiting requirements by meeting with managers to discuss staffing needs and evaluation of recruitment metrics. Update recruiting sheet daily.

• Assist Associates with site-specific background authorization paperwork as necessary.

• Assist new hires with completing New Hire paperwork and onboarding.

• Perform initial new hire orientation and safety training.

• Coordinate new hire’s information and start date with field managers.

• Collect and organize payroll information and submit to Payroll Department for processing.

• Improve company attractiveness by recommending new policies and practices, by monitoring job offers and compensation practices, and by emphasizing benefits and perks.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

• Provide coverage for front desk at beginning and/or end of day based upon schedule.

• Attend Operations (Ops) meetings.

• Answer phone.

• Print out and update checklists and nightly logs.

• Create ancillary proposals as needed.

• Process supply orders.

• Send reports to customers.

• Monitor MCS email and respond to customers’ emails throughout the day in conjunction with Orange QC.

• Administrator for Orange QC.

• Manage and monitor all tickets in Orange QC providing nightly summary reports.

• Receive supply orders.
  

EXPERIENCE AND EDUCATION

• Minimum two (2) years’ experience branch administrator and/or recruiting in relevant industry environment

• High School Diploma or equivalent combination of education and work experience

• Bachelor’s degree preferred

• Workday Experience preferred

TRAVEL REQUIREMENTS

Rarely – on average 5% of travel on a quarterly basis

WORK ENVIRONMENT

This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

The is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

PHYSICAL DEMANDS & FREQUENCY

• Lifting up to 25 pounds: Rare

• Pushing/Pulling up to 25 pounds: Rare

• Bending and stooping: Occasional

• Climbing of stairs/ladders: Rare

• Sitting: Frequent

• Walking: Occasional

• Standing: Occasional

• Talking: Frequent

• Hearing: Frequent

• Reaching: Frequent

• Use of hands to finger, handle, grasp or feel: Frequent

The Administrative Assistant, Operations is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp leadership.

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.