FreeHire

ISTA Personnel Solutions

Administrative & Billing Coordinator- EST Hrs

Show

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a highly organised and detail-oriented Administrative & Billing Coordinator to support one of our U.S.-based clients. This role is ideal for someone who thrives in an administrative environment, enjoys working with customers, and takes pride in producing accurate work.

The successful candidate will play a key role in supporting daily office operations, handling incoming calls, processing information from field technicians, and managing billing and invoicing functions. The client places a strong emphasis on character, accountability, and work ethic, and is looking for someone who demonstrates integrity, initiative, and exceptional attention to detail.

PLEASE NOTE:

  • Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings).
  • Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
  • Work Environment: Fully remote.

Job Responsibilities:

  • Answer incoming customer and client phone calls professionally and efficiently.

  • Create, process, and send invoices accurately and timeously.

  • Perform general administrative and secretarial duties.

  • Manage billing and invoicing functions with a high degree of accuracy.

  • Process information received from field technicians.

  • Capture job details accurately within the company system.

  • Issue invoices and maintain accurate records.

  • Support day-to-day office operations and administrative processes.

  • Communicate effectively with customers, clients, and internal stakeholders.

  • Identify and address discrepancies or errors proactively.

  • Maintain confidentiality and professionalism in all interactions.

Requirements

  • Previous experience in an administrative, secretarial, office support, or customer service role.
  • Excellent verbal and written English communication skills with a clear and professional accent.
  • Strong attention to detail and commitment to accuracy.
  • Experience with billing, invoicing, or administrative financial tasks.
  • Strong organisational and multitasking abilities.
  • Ability to work independently and take initiative.
  • Excellent problem-solving and critical-thinking skills.
  • High level of accountability, integrity, and honesty.
  • Ability to learn new systems and processes quickly.
  • Reliable, proactive, and self-motivated.
  • Strong work ethic and commitment to producing high-quality work.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Benefits

Originally posted on Himalayas