Administrative Officer (Emergency Medicine)

The position is located at the Charles George VA Medical Center, Asheville, NC, and is organizationally aligned within the Emergency Medicine Service.

Duties include, but may not be limited to the following: Performs management analyses, research projects and provides advisory services on technical compliance, data integrity, and achievement of numerous and varied performance measures for Emergency Medicine Service Line. Use computer equipment with a wide variety of software such as Word, Excel, Power Point, Outlook, Access, CPRS and VHA databases in order to extract and organize data, produce letters, memoranda, and prepare a variety of specific working documents and forms such as spreadsheets, database, word processing, desktop publishing, graphics and other similar products. Reviews and revises memoranda, SOPs and delegations of authority which affect the operational processes and procedures of the Service Line. Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Serves as the service line expert subject matter on HR actions and ER/LR issues to include formal counseling, adverse actions, and terminations. Serves as a key figure in assisting with recruitment and retention within the approved budget. The incumbent possesses knowledge of personnel operations including position classification and performance standards Apply analytical and evaluative methods and techniques to issues or studies of the efficiency and effectiveness of program operations and substantive administrative support functions (internal activities or functions such as supply, budget, procurement, or personnel which serve to facilitate operations). Adapt analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and organizational productivity to ensure appropriate use of government resources. Develop new or modified work methods, organizational structures, records and files, management processes, staffing patterns, procedures for administering program services, guidelines/procedures, and automating work processes for the conduct of administrative support functions or program operations. Apply technical and clinical process knowledge to reach successful resolutions. Gathering information, identifying, and analyzing interrelated issues, and developing recommendations to resolve problems of effectiveness, efficiency, and operational productivity within the Emergency Medicine Service programs. Identify, analyze, and make recommendations to resolve problems and situations of workflow, patient experience, work distribution, staffing, performance appraisal, organizational structure, and/or administration. Develops, standardizes, and implements key business processes and practices to ensure efficient and effective operational management. Work Schedule: 7:30-4:00pm, Monday-Friday Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer (Emergency Medicine)/PD044660 Relocation/Recruitment Incentives: Not authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.