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Administrative Support Specialist

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Acts as a key operational resource for refund reviews, security deposit alternative program administration, former resident account adjustments, and related escalations. Provides day-to-day administrative and operational support to CCAMS, onsite teams, and SSC partners to ensure accuracy, consistency, and timely resolution of resident account matters.

Essential Functions:

Supports complex operational workflows tied to post move-out account management, refund reviews, security deposit alternative programs, and resident account adjustments requiring independent judgment, coordination, and attention to detail. Utilizes internal property management systems (e.g., Entrata) to review resident ledgers, process adjustments, research discrepancies, manage escalations, and support operational accuracy. Serves as a central support resource to onsite and SSC teams by providing process guidance, responding to escalated inquiries, and assisting with evolving operational initiatives related to transition growth.

Key responsibilities include:

  • Reviews and processes Entrata refund requests to ensure accuracy, proper documentation, and compliance with company policies and accounting standards. Investigates discrepancies and coordinates resolution with onsite teams, accounting partners, and internal stakeholders as needed.
  • Oversees administrative support functions related to security deposit alternative programs including Jetty, Obligo, and other lease term solutions. Monitors claims, researches account issues, manages follow-up and resubmissions, and supports communication between internal teams and external partners.
  • Processes former resident account adjustments and post move-out account updates while ensuring accurate ledger maintenance and proper documentation standards are followed.
  • Supports escalated operational and resident account concerns by researching issues, coordinating resolution efforts, and ensuring timely communication and follow-through.
  • Maintains accurate records, account notes, and workflow tracking within internal systems to support operational visibility, consistency, and accountability.
  • Assists in identifying operational trends, workflow gaps, and process improvement opportunities related to post move-out operations and transition growth initiatives.
  • Communicates effectively with onsite teams, SSC departments, external partners, and former residents to resolve inquiries and support positive business outcomes.

Education & Experience:

High School Diploma or equivalent required. Minimum of 2–3 years of related administrative, operational support, property management, resident accounting, collections, or customer service experience preferred.

Qualifications:

  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to interpret and apply policies and procedures
  • Experience handling sensitive financial and resident account information
  • Ability to work independently while maintaining accuracy and accountability
  • Strong knowledge of SSC operational workflows and resident accounting practices preferred

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance:

  • Expected pay rate of $27-32/hr. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • Paid time off including vacation, sick time, and 14 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with up to 6% employer contribution.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 6/26/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.