Administrative Support Specialist- Customer Service

Job Role:

• Assist organization in the formulation of customer service procedures, both internal and external; coordination of inter-staff assignments; development and preparation of reports
• Analyze facts and circumstances involved in making recommendations for solving customer service problems within the limits of standard or acceptable management and administrative practices
• Conduct research into matters of general or specific concerns concerning the agency’s customer services protocols, which affect the management of the office
• Review existing customer service methods or practices and make recommendations for improving processes and revises current methods, techniques, and procedures as deemed appropriate.

Required Skills:

• Associate’s degree or Bachelor’s degree in any field
• Minimum 3 years of related work experience as an Account Manager, Customer Service Agent, or Member Service Agent
• Minimum 3 years of previous work experience in an environment with sales, revenue or performance quotas
• Knowledge of DCMR Title 31 Regulations, and/or the for-hire industry regulations of a major jurisdictional area such as DC, NY, MA
• Experience with Salesforce Client Relationship Management (CRM) database systems
• Strong computer skills, including Microsoft Office Suite and the ability to learn new software packages.

**Please share me your updated word copy of Resume.

**I Appreciate, if you can refer someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com