- Assist in the information gathering, education, and form completion aspects of patient intake, admissions, and transition to care.
- Develop a consultative relationship, in assigned accounts by making effective customer contacts and presentations.
- Evaluate patients for potential hospice appropriateness (e.g. medical records review) as ordered by the physician.
- Obtain agreement for admission of referred patients and families who meet admission criteria and who make an informed decision about the services.
- Maintain clinical and professional competence with emphasis on expertise in clinical appropriateness and pain and symptom management, eligibility requirements and the coordination of care.
- Take the initiative in developing effective relationships with senior management, admissions, and patient care colleagues.
- Other duties and responsibilities as assigned.
- Knowledge of the principles of the education and consultative process with the ability to further develop these skills.
- Ability to support education activities with referral sources.
- Ability to communicate effectively with customers individually and in group settings.
- Knowledge of clinical manifestations of diseases and ability to learn VITAS pain and symptom management guidelines.
- Ability to use VITAS information system and mobile technology platforms.
- Must be able to plan and prioritize their responsibilities in a manner that maximizes business results.
- Must be able to utilize independent judgment and discretion to manage a territory, to set appointments with key individual and/or groups, to conduct calls and presentations to support VITAS.
- Demonstrated capacity to learn clinical knowledge as well as VITAS pain and symptom management guidelines.
- Reliable means of transportation.
QUALIFICATIONS
- Previous healthcare sales or service experience preferred.
- Previous hospital, physician practice, LTC or ALF experience preferred.
- Strong presentation skills
- Excellent interpersonal skills
EDUCATION
- Bachelor’s degree preferred.
SPECIAL INSTRUCTIONS TO CANDIDATES
