Advanced Application Engr

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

Key Responsibilities

• Ability to deliver remote support & services remotely and effectively.

• Ability to execute GTAC and other standard audit checklists.

• Report to regional stakeholders.

• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.

• Comply with all GSM processes for documentation and customer communication.

• Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.

• Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.

• Maintain proactive and timely communications, providing frequent and informative customer updates

• Support Honeywell affiliates by participating in meetings with customers.

• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.

• Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.

• Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.

• Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.

• Ability to detect and report Product Defects on the products supported in his current discipline.

YOU MUST HAVE

• Engineering degree in electronics, Chemical, instrumentation or process technologies.

6+ years of experience with TPS and TPN product family and related architecture. Including knowledge in the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI.

WE VALUE

• 6+years’ experience with Honeywell process control systems. With specific troubleshooting experience in the following products:

• LCN/ELCN

• UCN/EUCN

• HG/EHG/EPLCG

• AM/EAM

• APP/EAPP

• ESVT

• US/GUS/EST

• PM/APM/HPM

• EHPM/ EHPMx/C300PM

• NIM/ENIM/ENB

• EHB

• UEA

• HM/ELCN HM

• TCMI