Advanced Medical Support Assistant

Provides advanced administrative and patient care support for VA Community Care. Coordinates appointments, processes medical records, manages referrals, ensures accurate scheduling, and communicates with Veterans, providers, and clinical staff. Maintains HIPAA standards, resolves issues, and supports smooth clinic operations.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until June 29, 2026. The initial cut-off date for referral of eligible applications will be June 01, 2026 with subsequent cut-off dates on the 1st of each month. Care in the Community (VACC). The local VA Community Care Service coordinates pre-authorized clinical services for Veterans outside the VA San Diego Healthcare System. The incumbent is responsible for generating pre-authorizations for medical care outside of the VA. The employee schedules medical appointments with community providers and documents all information in the appropriate VA systems. The employee monitors all incoming community care consults and tracks their progress through to the collection of medical records resulting in consult closure. The work involves several processes such as recording, reviewing, compiling, and interpreting medical data and information incidental to a variety of patient care and treatment activities. Variations in work result from changing priorities which frequently depend upon the urgency of the situation. Incumbent must use a high degree of tack, poise, empathy, diplomacy and compassion dealing with veterans; families, caregivers, fellow co-workers and hospital staff. The duties of this position vary widely requiring utilization of different processes and methods to accomplish this work. The work involves questioning of patients or their representatives to collect data for administrative processing of medical examinations, making referrals, scheduling, coordinating, and monitoring return appointments for outpatient treatment work-up in compliance with VHA scheduling directives and HIPAA regulations Typical duties include but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults. Consult/referral management. Answering and handling incoming and outgoing telephone calls from patients, providers, and VA staff. Entering no-show information. Establishing and maintaining medical outpatient and inpatient charts as well as administrative records. Monitoring both inpatient and outpatient appointments for areas of responsibility. Obtaining medical information from patients. Coordinating information and actions related to patient care and services. Ensuring encounter forms are completed in order to obtain appropriate workload credit. Verifying demographics and enrollment information. Coordinating care with providers outside of the VA San Diego Healthcare System (VASDHS). Requesting medical records from providers outside of the VA San Diego Healthcare System (VASDHS). Processing all emergency and non-emergency transfers to other VA facilities or private hospitals. Other duties as assigned. Work Schedule: Monday through Friday, 7:30 am to 4:00 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.