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The successful candidate will be responsible for handling affiliate inquiries, assisting with partner onboarding, supporting commission\-related requests, resolving operational issues, and ensuring an excellent service experience for our partners.This role is ideal for someone with strong communication skills, attention to detail, a customer\-focused mindset, and an interest in the Forex, FinTech, Financial Services, or Online Trading industry.<\/span><\/span>
<\/p>Your role at HFM:<\/b><\/span>
<\/div>- Serve as the first point of contact for affiliates, Introducing Brokers (IBs), and partners.<\/span><\/span>
<\/span><\/span><\/li>- Handle affiliate support tickets, emails, and operational inquiries.<\/span><\/span>
<\/span><\/span><\/li>- Assist affiliates with onboarding and account\-related requests.<\/span><\/span>
<\/span><\/span><\/li>- Support portal navigation, access requests, and partner tools.<\/span><\/span>
<\/span><\/span><\/li>- Assist with commission and rebate\-related inquiries.<\/span><\/span>
<\/span><\/span><\/li>- Escalate operational issues and complex cases when required.<\/span><\/span>
<\/span><\/span><\/li>- Maintain accurate records and ticket categorization.<\/span><\/span>
<\/span><\/span><\/li>- Follow operational procedures, compliance requirements, and service standards.<\/span><\/span>
<\/span><\/span><\/li>- Coordinate with internal departments including Sales, Finance, Compliance, Product, and Marketing when required.<\/span><\/span>
<\/span><\/span><\/li>- Deliver professional and timely communication to partners.<\/span><\/span>
<\/span><\/span><\/li>- Contribute to a positive affiliate experience and partner retention.<\/span><\/span>
<\/span><\/span><\/li>- Achieve agreed service, quality, productivity, and response time KPIs.<\/span><\/span><\/span>
<\/li><\/ul><\/span>
Requirements<\/h3>- Previous experience in Customer Support, Affiliate Support, Operations, Sales Support, or a related role will be considered an advantage.<\/span><\/span>
<\/span><\/span><\/li>- Experience within Forex, Financial Services, FinTech, Online Trading, or Affiliate Operations is considered an advantage.<\/span><\/span>
<\/span><\/span><\/li>- Excellent communication and interpersonal skills.<\/span><\/span>
<\/span><\/span><\/li>- Strong customer service and problem\-solving abilities.<\/span><\/span>
<\/span><\/span><\/li>- Ability to manage multiple tasks and priorities in a fast\-paced environment.<\/span><\/span>
<\/span><\/span><\/li>- Strong attention to detail and organizational skills.<\/span><\/span>
<\/span><\/span><\/li>- Ability to work independently and as part of a team.<\/span><\/span>
<\/span><\/span><\/li>- Good knowledge of Microsoft Office applications.<\/span><\/span>
<\/span><\/span><\/li>- Experience using CRM or ticketing systems will be considered an advantage.<\/span><\/span>
<\/span><\/span><\/li>- Fluent English communication skills, both written and verbal.<\/span><\/span>
<\/span><\/span><\/li>- Additional languages will be considered an advantage.<\/span><\/span><\/span>
<\/li><\/ul><\/span>
Benefits<\/h3>- Hybrid Work Model (2 days working from home)<\/span>
<\/li>- Monthly Wolt Vouchers<\/span>
<\/li>- Comprehensive Health & Life Insurance<\/span>
<\/li>- Provident Fund (Upon completion of the trial period)<\/span>
<\/li>- Summer Short Fridays (August)<\/span>
<\/li>- Additional Paid Annual Leave (up to 30 days, based on years of service)<\/span>
<\/li>- Birthday Leave<\/span>
<\/li>- Training & Education Allowance<\/span>
<\/li>- Udemy Business access<\/span>
<\/li>- Gym Membership<\/span>
<\/li>- Referral Bonus Program<\/span>
<\/li>- Additional Support<\/span>
<\/li>- Visa Sponsorship and Relocation Assistance<\/span>
<\/li><\/ul><\/div>
Ready to <\/span><\/span><\/span><\/span>Kick Off an Exceptional Career?<\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/p>Join HFM<\/span><\/span><\/span><\/span> <\/span><\/span><\/b><\/span><\/span>and shape your future with a company that values<\/span><\/span><\/span><\/span> growth, innovation and people.<\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/p>Sounds like you? Let\u2019s write the next chapter together.<\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/p>All Applications will be handled with the strictest confidentiality.<\/span><\/span><\/i><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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