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SMG Engineering Automotive Company

Aftersales Engineer ( Tools & Equipment )

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Provides technical\nsupervision, gives feedback, and prepares reports for all company branches upon\nrequest, specifically related to service centers and workshops.<\/span><\/span>
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Offers technical support to resolve issues\nin installations and maintenance, while also training technicians and engineers\nto find solutions and alternatives to problems.<\/span>
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Prepares replenishment reports for damaged\nparts under warranty, communicates with suppliers, and follows up on\ncompensation, collaborating with the procurement engineer responsible for\nexternal supplies.<\/span>
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Monitors work quality and ensure the\nexecution of all plans (installations & maintenance).<\/span>
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Oversees the execution and periodic\nfollow\-up of contracts with customers (maintenance contracts for equipment\nafter installation).<\/span>
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Provides suggestions for new technical\nmethods to improve the department's operations.<\/span>
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Prepares equipment suitability reports,\nboth internally for SMG and externally for all customers and service centers.<\/span>
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Oversees the repair of certain devices and\nequipment for the company and its service centers.<\/span>
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Personally conducts field visits to major\nclients, monitors installation plans, reviews engineering drawings, and\nperforms estimates and inspections.<\/span>
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Tracks the movement of spare parts\ninventory, including outgoing, incoming, and department needs.<\/span>
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Monitors vehicle movement and distribution\nto maximize service efficiency and customer satisfaction.<\/span>
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Follows up on invoices, work orders, and\npayments.<\/span>
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Trains employees on new systems and\nequipment.<\/span>
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Sets service pricing for\ncustomers and develops work plans (installations and maintenance).<\/span><\/span><\/span>
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Requirements<\/h3>

Bachelor\nof Engineering, preferably majoring in (Production \- Power Mechanics \-\nMechatronics)<\/span>
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1\-3 years of experience in the field\nof industrial equipment (maintenance and installation of industrial equipment)<\/span>
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English language: Full proficiency in\nspeaking and writing<\/span>
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Computer skills (proficiency in\ncomputer applications Word \- Excel)<\/span>
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Benefits<\/h3>

Why Join SMG?
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Legacy, Leadership & Vision
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  • Join a pioneering organization with over five decades of excellence in Egypt\u2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley\-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment.<\/span>
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  • Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span>
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    Meaningful & Impactful Work
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    • Contribute to a company that isn\u2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.<\/span>
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    • From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span>
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      Growth & Development
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      • SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you\u2019ll gain access to tools and knowledge that help you thrive as a leader.<\/span>
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      • Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results.<\/span>
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        People\-First Culture
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        • Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels\u2014including 24/7 access to HR support\u2014because we believe that progress begins with honest conversation.<\/span>
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          Competitive Rewards & Benefits
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          • Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span>
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          • Medical, social, and life insurance<\/span>
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          • Pension plan<\/span>
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          • Annual salary review and profit\-sharing program<\/span>
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          • Exclusive discounts on service, spare parts, and branded items<\/span>
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          • Fully paid training programs<\/span>
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