Agency Sales Support Specialist

As an Agency Sales Support Specialist, you will provide key support to the Agency Sales Team in building and maintaining effective relationships with business partners on a daily basis. Your role will involve comprehensively managing agency sales processes in collaboration with an external agent network - from preparing quotes for clients, through actively supporting agents in their operational activities, to settling concluded contracts. The role requires a partner-oriented mindset and the ability to operate in an indirect sales environment. It is a support and coordination role with strong operational and process-oriented focus, this role does not involve direct acquisition of clients. In our dynamically growing organization, you will have the unique opportunity to have a real impact on shaping the standards of cooperation with the agency network and optimizing processes in the CRM system, working in an environment that combines the flexibility of a startup with the professionalism of an energy market leader.

Scope of duties:

• Support for offer and pricing processes: preparation and ongoing support of the Agency Sales Team in creating electricity and gas calculations and pricing for clients acquired by agents.
• Settlements and administration: comprehensive settlement of agreements and contracts obtained by agents, including verification of the correctness of documentation, volumes and commissions paid.
• Agency network support: conducting conversations with agents, solving their operational problems on an ongoing basis, providing product information and full substantive and process support.
• CRM system management: entering, verifying and updating data in the CRM system, ensuring the correct flow of documents and information, taking into account the entire sales process in force at MET Polska.
• Intra-company cooperation: cooperation with the Sales Team and other company departments in order to optimize operations and ensure the highest quality of service for the partner network.

Experience:

• Minimum 2 years of experience in sales support, business customer service (B2B). Experience in working within indirect sales models (agency or partner networks) is preferred.
• Experience in the energy sector or in roles related to the coordination of commercial processes is desirable.

Education:

• Higher education (preferably in fields related to business, economics, administration, energy or management).

Technical skills:

• Very good, practical knowledge of MS Office (especially MS Excel at a level enabling efficient and error-free work with numbers, reports and valuations).
• Practical experience in working with CRM systems and understanding of IT sales support processes.

Skills:

• Highly developed communication and interpersonal skills, conducive to building trust and long-term relationships with agents.
• Analytical thinking, precision and attention to detail
• Independence in organizing own work, multitasking, ability to set priorities and work effectively under time pressure.

Languages:

• Fluent knowledge of the Polish language.
• Good knowledge of English (allowing for free business communication).

We offer:

• Employment based on an employment contract

• Additional compensation for duties during evenings, weekends, and public holidays.

• Taking part in building a mature organization from scratch drawing on the experience of the success of the MET group

• Access to the knowledge of experienced managers from the Polish branch as well as the entire MET group

• Opportunity to grow as your business grows and long-term career development within the MET Group

• Private medical care