Agent Operations Coordinator- LTL

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Job Title:

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Tennessee

City:

Knoxville

Full/Part Time:

Full time

Job Summary:

Job Description:

Key Responsibilities:

• Oversee onboarding and training for new agents.

• Administer and ensure new agents have received, signed, and returned contracts for hiring; process offboarding for exiting agents.

• Perform clerical duties such as processing documents, data entry, maintaining records and files, and compile and arrange data.

• Ensure all required documents pertaining to a load are collected and filed.

• Ensure accurate billing through maintaining records and approvals for charges.

• Compile information needed to resolve load and/or billing disputes.

• Provide general support to brokerage agents, including but not limited to, assisting with technical issues, overseeing administrative functions, and resolving workflow disruptions.

Qualifications:

Minimum Qualifications:

High School Diploma or GED.
With at least 3 years of experience in transportation/logistics, business administration/management, and/or military equivalent.

Preferred Qualifications:

Proven experience supporting LTL transportation operations and/or brokerage functions.
Knowledge of full LTL shipment lifecycle, rating, billing, claims, and carrier management processes .
Experience communicating and resolving issues with LTL transportation carriers or service providers.
Strong attention to detail and ability to process information with a high degree of accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills with the ability to effectively exchange information across multiple channels.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Knowledge of transportation operations and operational problem-solving techniques.
Ability to work independently while supporting cross-functional teams.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Business Administration

Job Opening ID:

00632466 Agent Operations Coordinator- LTL (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.