AGM/GM-OPS Risk

Job Description: <\/b>To embed and operationalize Operational Risk Management across Kshema by driving RCSA, & and BCP readiness, ensuring strong control environment, regulatory compliance, and business resilience.
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Core Portfolios<\/b>
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1. RCSA & Operational Risk Governance<\/b>
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\tDrive RCSA implementation across all functions
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\tStrengthening risk identification, control effectiveness, and first\-line ownership
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\tDesign and execute control testing program (test plans, sampling, evidence, deficiencies) to validate effective control functioning and drive remediation
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\tDrive Ops Risk governance cadence (ORC, reporting, reviews)
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\tConduct thematic reviews and expand scope to include customer experience & reputation risks.
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\tOversee / Consume:
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o\tIncident reporting & loss data
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o\tRCA and CAPA tracking via Issue Tracker
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o\tKRIs and risk dashboards
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o\tDefine actionable, action\-oriented KRIs linked to risk appetite/thresholds; monitor breaches and drive timely management actions
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o\tFraud Risk Triggers / instances
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2. Business Continuity Planning (BCP)<\/b>
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\tDesign and implement BCP framework across functions
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\tConduct Business Impact Analysis (BIA) and scenario planning
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\tLead BCP drills, testing, and incident response readiness
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\tDrive training, awareness, and resilience reporting
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\tEnsure alignment with IT DR and critical vendor continuity
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Value Proposition<\/b>
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Acts as the execution arm of Operational Risk, ensuring risk frameworks translate into measurable control strength, regulatory compliance, and business resilience.
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Requirements<\/h3>
Cross\-Functional Responsibilities<\/b>
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\tSupport risk policy and SOP deployment
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\tAlign with frameworks like COSO and ISO 31000
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\tDeliver risk reporting to CRO/RMC
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\tDrive incident, issue, and control governance
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\tSupport enterprise risk initiatives (data security, process improvement, CX risk)
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Capability Requirements<\/b>
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\tStrong knowledge of Operational Risk, IRDAI regulations, and insurance operations
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\tAnalytical mindset with data\-driven risk monitoring
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\tStrong stakeholder management and governance orientation
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Combined Success Metrics<\/b>
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\u200b<\/b>
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\- RCSA Coverage & Control Effectiveness: % functions covered, improvement in control ratings
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\- Risk Events & Issue Management: Reduction in repeat incidents, timely RCA & CAPA closure
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\- BCP Readiness: Coverage of critical functions, drill effectiveness, RTO adherence
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\- Governance & Reporting: Timeliness and quality of risk reporting to CRO/RMC
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\- Control Testing & KRI/Risk Appetite Monitoring: % key controls tested vs plan, deficiency closure rate, number of KRI breaches outside appetite and time to remediate
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Benefits<\/h3>
HR to Update
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Benefits<\/h3>HR to Update<\/div><\/div><\/span>

Benefits<\/h3>
HR to Update
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