Working at Melba Support Services (Melba)

• We support people with disability to live the life they want.

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.

Why Join Us?

We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!

The AI Learning Lead is Melba’s senior specialist responsible for the design, optimisation and continuous improvement of mandatory and compliance-based learning, ensuring the organisation meets its regulatory, statutory and safety obligations in the most efficient, contemporary and AI-enabled way possible. Reporting to the Talent & Learning Manager, this role is a senior technical specialist responsible for working with stakeholders, including ELT, to recommend what training is mandatory and how it should be delivered, with final decisions made by the Talent and Learning Manager. The role has a deliberate and disciplined focus on mandatory training only, with new learning developed only where a clear regulatory, statutory or organisational requirement exists. This role is not responsible for broad learning program design or capability development, and instead maintains a deliberate focus on mandatory, regulatory and compliance-based learning only. The AI Learning Lead leverages AI, automation and learning technologies (including Workday Learning, Sana and future investments) to reduce manual effort, eliminate unnecessary training, improve compliance outcomes and strengthen audit readiness. As part of this role, the AI Learning Lead holds 0.2 FTE responsibility as the Workday Learning Superuser, providing expert oversight of learning configuration, system optimisation and data integrity for mandatory training, in close partnership with People Operations and the Workday Product Owner. While not a people manager, this role operates as a senior specialist with organisation-wide influence, providing expert advice and recommendations to inform decision-making.

What you’ll be doing (Key accountabilities)

Mandatory Learning Governance & Accountability

• Act as Melba’s senior specialist responsible for the design, improvement and ongoing effectiveness of all mandatory, statutory, regulatory and compliance-driven training.

• Design and maintain Melba’s mandatory training framework and role-based training matrices, ensuring clarity, consistency and audit readiness.

• Regularly assess and recommend changes to what is considered mandatory, applying a risk-based, evidence-led approach.

• Ensure mandatory training requirements are proportionate, defensible and aligned to regulatory and organisational risk.

• Drive a culture of manager accountability for mandatory training completion by ensuring simple effective reporting is available including clear visibility of risk and escalation where required.

AI-Enabled Learning Design & Optimisation

• Design, refresh and maintain mandatory learning using AI-supported content creation, automation and modern learning practices.

• Apply a minimum viable training mindset, ensuring learning is created only where it is the most effective control.

• Use AI to accelerate development of compliance learning, modularise and refresh content efficiently, and reduce duplication, over-training and manual development effort.

• Lead the design and delivery of improvement initiatives for mandatory learning, within the direction set by the Talent and Learning Manager.

Learning Systems & Platforms (Including Workday Superuser Responsibility)

• Act as the functional lead for learning systems in relation to mandatory training, ensuring systems support learning outcomes, compliance requirements and organisational needs (not responsible for technical system ownership or platform administration outside learning).

• Hold 0.2 FTE responsibility as the Workday Learning Superuser, with accountability for learning configuration and rule-based assignments, role-based learning logic aligned to training matrices, and learning data accuracy, integrity and reporting confidence.

• Optimise systems to automate enrolments and role-based learning assignments, reminders, renewals and escalations, and completion tracking and compliance reporting.

• Partner with People Operations, Workday Product Owner and external contractors to resolve complex learning-related system issues, test and implement enhancements, and ensure learning functionality supports regulatory, audit and reporting requirements.

• Act as the escalation point for learning system issues related to mandatory training.

Compliance, Risk & Audit Readiness

• Understand the NDIS training standards in order to continuously improve learner experience while maintaining compliance integrity.

• Ensure all mandatory learning meets regulatory, quality, safety and audit requirements.

• Maintain clear and defensible evidence trails for audits, accreditation and regulatory reviews.

• Partner with Risk, Quality, Safety and Outcomes leaders to ensure learning controls remain current and effective.

• Identify and proactively mitigate compliance risks related to learning gaps, system limitations or emerging obligations.

Stakeholder Partnership & Advisory

• Partner with leaders, subject matter experts and enabling teams to determine when training is required and when alternative controls are more appropriate.

• Provide trusted advice on mandatory learning obligations, system capability and delivery models.

• Influence organisational thinking away from training by default toward smarter, risk-based solutions.

• Actively influence senior leaders and stakeholders to adopt improved, evidence-based approaches to mandatory learning.

• Operationally manage a mandatory learning budget of approximately $1 million, including planning, monitoring and optimisation of expenditure, while formal financial delegation and sign-off remain with the Talent and Learning Manager.

Your Background (Skills and attributes)

Essential

• Significant experience in mandatory, compliance or operational learning.

• Highly developed ability to influence ELT-level audiences internally and represent Melba credibly and persuasively in external forums on matters relating to mandatory and compliance-based learning.

• Demonstrated ability to identify and develop innovative solutions to sector-wide learning challenges, including approaches that support learning portability, verification and recognition across organisations.

• Deep expertise in LMS platforms, learning governance and training matrices.

• Demonstrated experience acting as a system superuser or functional owner for an LMS or HRIS learning module (e.g., Workday Learning).

• Strong digital and AI literacy, with practical application in learning design and optimisation.

• High-level analytical judgement and decision-making capability.

• Ability to operate as a trusted technical authority without direct line management.

Highly Desirable

• Experience with Workday Learning, SANA or similar enterprise learning platforms.

• Experience in regulated environments (NDIS, health, community or human services).

• Understanding of AI governance, ethics and risk in workplace contexts.

Key Measures of Success

• Mandatory training is clear, defensible and proportionate.

• High compliance with minimal operational burden.

• Reduction in unnecessary or duplicative training.

• Strong audit outcomes and regulatory confidence.

• Demonstrable efficiency gains through AI, automation and system optimisation.

Requirements

• A current NDIS Worker Screening and Working with Children Check.

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required.

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

Occupation Health Safety and Wellbeing (OHS&W)

• Take reasonable care for their health, safety, and wellbeing and that of others.

• Observe safe systems of work.

• Follow OHS&W policies and procedures.

• Report hazards, near misses and incidents in accordance with the agreed incident reporting system.

• Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

Inclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.