About the role:

Responsible for to support order management activities for Modern Trade and E commerce channels, with a strong focus on customer service excellence, service level performance, and data analysis.
This role will play a key part in operational follow up, carrier interface, and the development and maintenance of reports and dashboards in Power BI to support decision making.

Key Accountabilities and Responsibilities:

• Manage order management process for Modern Trade and E commerce customers, ensuring accurate order processing from order entry through delivery.
• Ensure a high level of service level, proactively monitoring orders, delivery status, exceptions, and corrective actions.
• Act as a daily interface with transportation carriers, following up on deliveries, incidents, performance, and action plans.
• Develop, update, and maintain reports and dashboards using Power BI, supporting operational and management analysis.
• Collect, analyze, and interpret data to monitor Customer Service and Logistics KPIs.
• Support the identification of process improvement opportunities based on data analysis and performance indicators.
• Work collaboratively with internal stakeholders such as Logistics, Planning, Sales, and E commerce teams

Measures of Success:

Performance:

Value share: Share trustful information with our business partners, on time and bringing value for the business;

Employee capabilities:
• Business savvy and a good understanding of the consumer & customer needs.
• Ability to find effective ways of working within a matrix organization, and within a fast-changing environment.
• Analytical skills, and close attention to detail.
• Excellent written and verbal communication skills.

Employee engagement:

• Highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in the heart.
• Structured, focused and organized navigating multiple high priority tasks.
• Solution oriented with a fantastic attention to detail, great listening skills and proactive approach to anticipating business needs.

Critical Experiences for Success

• Bachelor’s degree in Engineering, Administration, Business, Logistics or equivalent (Required).
• SAP ECC and SAP APO (Wanted).
• Project Management Experience (Wanted).
• Intermediate English (Wanted)
• Spanish (Wanted)
• Good knowledge of MS Office and SAP (Wanted);
• Good knowledge of Excel (Required).
• Power BI or similar knowledge is desired (Required).

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package

• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)

• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance

• Employee Assistance Programs

• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.