Analyst - Operations

IT Asset, Application, and Server Administrator

Administer, maintain, and support enterprise Software Asset Management (SAM) platforms including Flexera and ServiceNow SAM Pro.
Configure, maintain, and troubleshoot integrations between Flexera, ServiceNow SAM Pro, SCCM/MECM, JAMF, Active Directory, cloud platforms, and other inventory data sources.
Manage software asset lifecycle processes including software discovery, normalization, reconciliation, license compliance, entitlement management, and optimization activities using Flexera and ServiceNow SAM Pro.
Develop and maintain software compliance dashboards, operational reports, and executive-level asset management reporting utilizing Flexera, ServiceNow, SQL Server, Power BI, and related tools.
Support software license harvesting, reclamation, and optimization initiatives, including identification and recovery of licenses assigned to terminated or inactive users.
Serve as the primary administrator and technical support resource for Flexera and ServiceNow SAM Pro platforms, coordinating issue resolution with vendor support teams.

Experience

3–6 years of experience in systems administration, software asset management, or infrastructure support roles.
Minimum 2 years of hands-on administration experience with Flexera and ServiceNow SAM Pro.
Demonstrated experience with software license compliance, software entitlement management, software reconciliation, and software asset optimization processes.
Experience integrating Flexera and/or ServiceNow SAM Pro with SCCM/MECM, Active Directory, JAMF, cloud platforms, and vendor software portals.
Strong understanding of software licensing models, compliance reporting, software audits, and software asset governance practices.
In-depth knowledge of TCP/IP networking, SCCM/MECM, Active Directory, VMware vCenter, and scripting technologies.

Education

Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent experience.
Strong written and verbal communication skills.
Flexera and/or ServiceNow SAMpro certifications are preferred.

Skills / Abilities