Antifraud, Payments & Risk Analyst
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for an Antifraud, Payment and Risk Analyst to join Super, responsible for ensuring that payment requests — both into and out of customer accounts — are evaluated and processed on time. This role sits at the intersection of payments, fraud prevention, and risk management, and plays a key part in ensuring that established policies and procedures relating to fraud and risk prevention are followed.
What the role involves
- Perform risk assessment of new and existing players at different stages
- Ensure all payment transactions are processed accurately and in a timely manner, in compliance with all operating procedures
- Handle and verify KYC documents
- Collaborate with the AML department on relevant cases
- Support the Customer Support team with payments and risk-related player queries, including processing withdrawals
- Assess and escalate cases to the responsible departments as appropriate
- Liaise with external stakeholder service providers to resolve payment processing issues and maintain a high level of service towards players
- Research and investigate fraud cases, including but not limited to credit card fraud, bank fraud, and identity theft
- Communicate and work closely with a multicultural and multinational team
- Contribute to the improvement of workflows and procedures
- Support ad hoc tasks as required by the Team Leader
What we are looking for
- Detail-oriented with strong analytical and problem-solving skills
- Naturally inquisitive with a keen eye for irregular activity
- Ability to handle high-pressure situations whilst maintaining composure
- Persistent and results-driven, with the ability to meet deadlines
- Good written and spoken English
- Willingness to work shifts, weekends, and public holidays
- Ability to collaborate effectively with team members from diverse nationalities and backgrounds
- Innovative approach to identifying opportunities for process improvement
- Interest in developing a career in payments, antifraud, and risk
What we offer
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
Additional benefits vary by country and will be shared during the hiring process.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.