Application Administrator (f/m)

Description:

• 24x7 support for applications and services
• Active participation in the design of new services in cooperation with development departments and external partners
• Implementation of automation and process improvements, including procedures that increase team and department efficiency
• Implementation of monitoring and alerting procedures for services and applications, including availability and performance monitoring
• Implementation, testing, and approval of changes in production environments, as well as deployment of new applications and services
• Ensuring high availability and performance of applications and services for A1 Group
• Ensuring regular reporting on the usage of applications and services, as well as their availability and reliability
• Incident resolution, including problem analysis, root cause identification, and reporting of causes and solutions for both global system issues and individual issues affecting internal and external users

Technical requirements:

• Knowledge and experience of installation, configuration, troubleshooting of Contact setup platforms (AVAYA, Cisco, Genesys or others)
• SIP, RTP, VoIP fundamentals
• ACD, IVR, CTI, skill-based routing, workforce management basics
• Omnichannel routing (voice, chat, email, SMS, social) and channel integration
• CRM and business application integrations
• APIs, webhooks, and middleware for integrations
• Telephony components: SBCs, media servers, gateways, trunk
• Networking fundamentals: VLANs, QoS, routing, firewall rules

Soft skills & collaboration:

• Strong troubleshooting and problem-solving under pressure
• Clear communication with technical teams, vendors and business stakeholders
• Project management and ability to lead or coordinate implementations
• Willingness to learn and develop

Apply by 30.6.2026.!