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FUJIFILM Holdings America Corporation

Application Support Analyst II

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Responsible for:

Providing application support activities for FUJIFILM DMS internal and customer facing File Transfer, File Distribution and Platform and Legacy Batch Processing applications.

Extent of Authority:

  • Decision making within the scope of standards and procedures for role

Main Activities:

  • Provide application support for internal and external customers
  • Carry out rostered out of business hours on call or shift work duties as part of a Level 2 Support team
  • Carry out incident and issues management
  • Maintain and update problem management calls
  • Maintain and create technical documentation
  • Play a substantial role in providing knowledge and value to the overall quality and stability of production systems
  • Identify and carry out process improvements in consultation with the team manager
  • Liaise clearly and reliably with Service Delivery staff and other support staff to ensure all tasks are carried out efficiently to meet customer service levels
  • Carry out changes to production systems as required
  • Be able to undertake root cause analysis work
  • Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
  • Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to.
  • Ensure Work Health and Safety policies and procedures are adhered to.
  • Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.

Key Skills and Personality Traits:

Key Skills:

  • Strong Linux skills
  • Strong problem solving and analysis skills
  • Knowledge and experience in UNIX and Windows
  • Perl, Python, KornShell and Bash scripting, XML and SQL
  • Prioritisation and time management
  • Proficient in using Microsoft Word and Excel

Personality Traits:

  • Strong interpersonal and communication skills
  • Good team player
  • Helpful and proactive approach to all requests for help

Qualifications and Typical Experience:

  • Experience in supporting business critical applications
  • Relevant qualification in IT or other related discipline

Special Circumstances:

  • Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
  • Must be eligible to legally work in Philippines.
  • Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS
  • Additional security clearances may be required as requested by FUJIFILM DMS or its clients.
  • Required to work reasonable additional hours as may be necessary to meet the requirements of the position.
  • Maintain FJUIFILM DMS and client confidentiality.
  • Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role.
  • May be needed to be on-call from time to time to meet requirements of the role.
  • Required to participate in workplace fit-for-work initiatives (including stretching programs).