Application Support Engineer (L3)

Project description

We are looking for the best people to help create the next big thing in digital banking. Reason to join us • We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments • We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team • We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training • We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born. • We are not just professional teams, we are also friends who have fun working together • If you are an active person and you feel motivated by the creation/development of software solutions, then this is the place to be, you will not get bored.

Responsibilities

Serve as L3 escalation point for complex, critical, and recurring application and platform issues
Build and maintain deep technical knowledge of the application, platform architecture, and technical interfaces
Perform advanced troubleshooting, root cause analysis, and long term problem resolution
Actively enable and upskill L2 support engineers by: o Preparing and delivering regular knowledge transfer and training sessions o Creating, maintaining, and improving technical and operational documentation
Support and drive ITIL processes, including: o Incident, problem, and change management at L3 level o Contribution to post incident reviews and problem records
Work with monitoring and observability solutions to: o Analyze alerts and system behavior o Improve monitoring quality and reduce operational noise
Collaborate closely with engineering, architecture, and service teams to ensure stable and efficient operations

SKILLS

Must have

Engineering background with proven experience supporting large scale, enterprise platforms
Strong technical curiosity and interest in system architectures, integrations, and technical interfaces
Solid hands on experience with ITIL based operations, including: o Managing escalated incidents o Supporting changes and structured problem management
Experience with monitoring and observability solutions in production environments
Ability to analyze complex technical setups and translate findings into actionable improvements Soft skills:
Strong communication skills, especially when explaining complex topics to non L3 audiences
High willingness to learn, continuously deepen technical expertise, and stay current with technologies
Structured, disciplined, and documentation driven working style
Strong motivation to share knowledge, mentor others, and improve team maturity
Proactive, reliable, and quality focused mindset Languages: English is mandatory (medium-advanced level) German - nice to have

Nice to have

TBD