Syone

Application Support

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We are looking for a Production Support Engineer / FinOps to join our team.

What you'll do:

  • Provide production support to ensure the stability, availability, and performance of IT applications and infrastructure;

  • Monitor production environments, identify issues, and coordinate incident resolution with technical teams;

  • Support infrastructure resilience, application lifecycle management, and obsolescence initiatives;

  • Collaborate with Cloud, Infrastructure, Application Support, and FinOps teams to optimize operational efficiency and cloud costs;

  • Define and monitor SLAs, KPIs, and operational metrics to improve service quality;

  • Contribute to production governance, reporting, and continuous improvement initiatives;

  • Participate in infrastructure changes, deployments, and maintenance activities, including off-hours support when required;

  • Share knowledge, support colleagues, and contribute to training and best practices.

What you will need to bring:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field;

  • Previous experience in Production Support, Infrastructure, or FinOps environments;

  • Good understanding of cloud platforms (AWS, Azure or GCP) and infrastructure concepts;

  • Experience with monitoring and observability tools (Dynatrace is a plus);

  • Knowledge of DevOps and CI/CD tools such as Jenkins, GitLab CI, Azure Pipelines, Docker, and Kubernetes;

  • Experience working with Linux, WebSphere, Ansible, CFT/File Transfer, or similar production technologies;

  • Knowledge of FinOps principles, cloud cost optimization, or infrastructure lifecycle management is an advantage;

  • Strong analytical, problem-solving, and communication skills;

  • Comfortable working with Excel, reporting, dashboards, and operational data analysis;

  • Fluent English (mandatory).

What we can offer:

  • Integration into an international and innovative technology environment;

  • Opportunity to work on large-scale production and cloud transformation initiatives;

  • Continuous training and professional development;

  • Career growth within challenging infrastructure and operations projects.

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing data.privacy@syone.com. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email data.privacy@syone.com.