Application Support

IT CONSULTANT / DEVELOPER

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support.

We are looking to hire one IT CONSULTANT for a DEVELOPER role in an Application Support Team. This is more than just a developer role and an opportunity to grow, collaborate, and contribute meaningfully to a high-impact global business.

Responsibilities

1. As an IT CONSULTANT / DEVELOPER, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include:
2. Investigating and resolving user-reported incidents using established workflows and ticketing systems, delivering Level 1, 2 and 3 support
3. Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently
4. Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times

Experience:

1. Minimum 2 years relevant experience working in an application production support team.
2. Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS,
3. Good to have – experience in Azure and Kafka.

Education & Certifications:

1. Bachelor’s Degree in Computer Science or a technology-related field.
2. ITIL Foundation certification (good to have, not mandatory)

Personal characteristics:

1. Strong English verbal and written communication skills.
2. Good work attitude.
3. Fast learner and able to quickly understand complex systems.
4. Able to work fast to address user issues quickly and accurately.
5. Quality conscious.
6. Strong sense of responsibility, accountability, and customer service.