Ariba Technical Support Specialaist

Ariba Tech Support Specialist – 3 positions

Princeton NJ

6+ months

Responsibilities:

• Administration of the centralized technical support of Source to Pay (S2P) applications - Ariba OnDemand (AOD), Ariba Network (AN), EchoSign, Onyx, and Cognos.

• Execute S2P technology support tasks, including: handling S2P application incidents; S2P application service enhancement requests; general management (tracking) of submitted change requests; implementing approved changes with minimal business disruption.

• Support the S2P application release process, including: review of supplier-provided release notes, escalation to appropriate contacts, coordination of testing activities, and consideration of impacts.

• Clearly set expectations for resolving each incident and coordinating change requests; then manage the business users and the project teams to those expectations.

Required Skills:

• 3 to 5 years of technical support experience with ERP applications. Preference for SAP ECC, Ariba OnDemand, and/or Ariba Network.

• Good understanding of best practices and current trends in technology relative to S2P is a plus.

• Experience with application maintenance activities, including change/release management process/system(s).

• 3 years of business intelligence/report development experience. IBM Cognos v8.4 or greater is preferred.

• Knowledge of and experience with Data Warehousing concepts.

• Experience with SQL server and SQL queries.

• Strong analytical and problem solving skills.

• Demonstrated ability to work successfully in a matrix organization and achieve objectives; some project management skills preferred.

• Strong communication and interpersonal skills.

• Must be customer focused – meaning must be able to understand the importance stakeholders business objectives and drive the process towards achieving those objectives.

• Strong interpersonal skills and proven track record in working with all levels of an organization’s technical and business departments.

• Must be a self-starter, enthusiastic; and possess very strong organizational, task management and prioritization skills.

• Demonstrated ability to complete deliverables on time and within budget.

• Bachelor’s degree is required.

Regards,

Sania Arora

Technical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

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(F) 732-549-5549

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