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Ashvita's - Floor Manager (Client Experience & Gallery Operations)

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Festivals From India is hiring on behalf of their client Ashvita\u2019s Fine Art & Collectibles<\/a> a highly presentable and polished Floor Manager<\/b> to manage client experience at their ultra\-luxury, appointment\-only gallery space, Dwaraka Engineering<\/b>. This person will be the first point of contact for guests and collectors, acting as a liaison between Ashvita\u2019s team and walk\-in clients. The role combines elements of concierge services, client relationship management (CRM), and luxury hospitality. This is a high\-touch, client\-facing role suited to someone who enjoys hosting, attention to detail, and creating memorable, discreet luxury experiences for a discerning clientele.
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About Ashvita\u2019s:<\/b><\/span>
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Established in 2002 by Ashvin E. Rajagopalan, Ashvita\u2019s is a diversified art business specialising in Indian Art and collectibles. Headquartered in Chennai, Ashvita\u2019s conducts museum\-quality exhibitions and operates ashvitas.com, a premier online auction house. Ashvita\u2019s provides a vast range of art services that include private acquisitions and sales, wealth management, valuation, conservation, archival services, display and art logistics. Ashvita\u2019s works with select individual collectors, corporate collections, and institutions. Ashvita\u2019s has developed cultural programming and events with critics, art historians, and artists including public talks, film screenings, performances, studio visits and workshops. Our education department is focused on audience engagement across schools and colleges, as well as on publishing in\-depth books on Indian Art.<\/span>
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Over the last 20 years, Ashvita\u2019s has increased its footprint to provide its services nationally with offices in Chennai, Mumbai, and New Delhi. Ashvita\u2019s works with a global network of art professionals to be able to provide one\-stop solutions for art collectors.<\/span>
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Please note:<\/b>
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  1. The vetting process for this role comprises 2\-3 rounds of interviews and may be followed by a brief assignment.<\/span>
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  2. Festivals From India is hiring for this role on behalf of our client.<\/span>
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  3. This is an on\-site, full\-time position based in Chennai.<\/span>
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  4. Salary band for this role is available upon request.<\/span>
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  5. A professional headshot is required with the application\u200b.<\/span><\/span><\/span>
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    Requirements<\/h3>

    Essential Qualifications:<\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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    • Background in luxury hospitality or experience as a butler/guest relations manager in a premium hotel is highly preferred.<\/span><\/span><\/span><\/span><\/span><\/span>
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    • Fluent in English, Tamil, and Hindi \u2013 spoken and written. <\/span><\/span><\/span><\/span><\/span><\/span>
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      Essential Experience:<\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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      • 3\u20137 years of experience in hospitality, luxury retail, high\-end concierge services, or front office management in a 5\-star environment.<\/span><\/span><\/span><\/span><\/span><\/span>
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      • Basic working knowledge of CRM software or comfort with digital guest management tools.<\/span><\/span><\/span><\/span><\/span><\/span>
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      • Presentable, discreet, and comfortable interacting with UHNWIs and VIP guests.<\/span><\/span><\/span><\/span><\/span><\/span>
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      • Ability to work weekends and holidays, with a compensatory weekday off (Tuesday) <\/span><\/span><\/span><\/span><\/span><\/span>
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        Key Personal Attributes & Skills:<\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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        • Strong interpersonal skills with a polished and professional demeanour, fostering positive relationships with clients, partners, and stakeholders.<\/span><\/span><\/span><\/span><\/span><\/span>
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        • Excellent communication and relationship\-building skills.<\/span><\/span><\/span><\/span><\/span><\/span>
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        • Ability to work independently with little or no daily supervision.<\/span><\/span><\/span><\/span><\/span><\/span>
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        • An effective team worker who shows initiative and takes ownership of the role.<\/span><\/span><\/span><\/span><\/span><\/span>
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        • Strong interpersonal skills and willingness to communicate with clients, colleagues, and management.<\/span><\/span><\/span><\/span><\/span><\/span>
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        • Problem\-solving mindset with a hands\-on approach to troubleshooting.<\/span><\/span><\/span><\/span><\/span><\/span>
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        • Good time management skills, including prioritising, scheduling, and adapting as necessary.<\/span><\/span><\/span><\/span><\/span><\/span>
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