ASI I&FR
Firstly, a bit about us:
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\u201cMade for Streaming\u201d, \u201cDependable Network\u201d, \u201cBeyond Web\u201d & \u201cService that Delights.\u201d \nIf you are experiencing all the above\-mentioned Jingalala factors together, you are experiencing \nTata Play Fiber (TPF)! A legal entity established in 2016 under Tata Play Ltd. \nWe provide broadband services using the latest available technology FTTx and are operationally \npresent in Tier 1 cities. \nWe are a digital, energetic, and fast\-growing company that breathes innovation and strives to \ngive the best experience to our customers by offering advanced connectivity solutions. We \nunderstand that business growth is a result of talent growth and hence we are committed towards \nbuilding a talent pool which is constantly learning and evolving. \nAt TPF, we believe life isn't a 9 to 5 box; hence, we have the freedom to hybrid working with \noccasional Remote\-Friendly work policy. We trust you to get the job done, whether that means \ncrushing deadlines in the morning or attending that kid's sports day in the afternoon (and maybe \ncatching up on emails later that night \- hey, flexibility goes both ways!). The right environment is \nthe key to a healthy and progressive development of an organization. \nWe are looking for people with passion, curiosity & conviction, people who are eager to break \naway from conventional roles and do 'jobs never done before'.\nMore About us \- https://www.tataplayfiber.com/<\/a>
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What you\u2019ll be doing: <\/b>
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To ensure last mile connectivity, with timely installations and quality resolution of any \ndifficulties faced by customers.
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Key Skillset:<\/b>
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o Expertise in fault diagnosis and repair techniques.
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o Skilled in managing timelines, resources, and budgets.
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o Experience in training and developing team members.
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o Proficient in troubleshooting and resolving complex technical issues.
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o Ability to make quick, informed decisions in the field.
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o Data Analysis and Reporting.
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What you\u2019ll bring to the team: <\/b>
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\u2022 Oversee the end\-to\-end delivery of Installations and Fault Repairs for TPF Customers \nwithin defined TAT and SLA.
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\u2022 Onboard partner teams for the execution of Installation and Fault Repair activities.
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\u2022 Implement partner governance for Installation and Fault Repairs to ensure a technically \nsuperior, first\-time\-right customer experience.
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\u2022 Ensure strict adherence to safety measures during all operations.
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\u2022 Address and resolve Fault repairs or Service requests arising from the Tata Sky \nBroadband network through partner teams within defined SLA and KPIs.
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\u2022 Provide daily dashboard reporting and MIS for Activations and Faults attended.
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\u2022 Maintain total pendency reporting with proper remarks for efficient tracking.
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\u2022 Execute recovery processes for deactivated customers through partner teams within \ndefined TAT and KPIs.
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\u2022 Lead cross\-functional support and follow\-up for customer\-related issues and escalations \nas needed.
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Requirements<\/h3>
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Requirements<\/h3>What all qualifications do we expect:
<\/b><\/div>We're looking for someone with a decent educational background.
<\/div>\u2022 Education requirements: Bachelor\u2019s Degree
<\/div>\u2022Experience: 3\-5 Years of experience preferably in the telecommunications industry.\nJoin us as:
<\/div>\u2022 Grade \u2013 M5
<\/div>\u2022 Where at \u2013 Business location
<\/div>\u2022 Reporting To \- Area Service Manager \u2013 Operations/ I&FR
<\/div>\u2022 Your Function \u2013 Field Service Delivery (FSD)
<\/div>\u2022 Hussle Period \u2013 Minimum 8 productive hours a day and 6 days a week
<\/div>\u2022 Job Type \u2013 Permanent\nWhat policy, compliance we follow:
<\/div>\u2022 Safeguard the organization\u2019s processes and policies.
<\/div>\u2022 Strict adherence to SOP and the defined processes
<\/div>\u2022 Encourage consistent and continuous compliance is followed by all employees and \nvendors with safety and regulatory requirements, standards, and protocols.
<\/div>\u2022 Confirm your actions are compliant as per Information Security Policy
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We're looking for someone with a decent educational background.
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\u2022 Education requirements: Bachelor\u2019s Degree
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\u2022Experience: 3\-5 Years of experience preferably in the telecommunications industry.\nJoin us as:
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\u2022 Grade \u2013 M5
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\u2022 Where at \u2013 Business location
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\u2022 Reporting To \- Area Service Manager \u2013 Operations/ I&FR
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\u2022 Your Function \u2013 Field Service Delivery (FSD)
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\u2022 Hussle Period \u2013 Minimum 8 productive hours a day and 6 days a week
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\u2022 Job Type \u2013 Permanent\nWhat policy, compliance we follow:
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\u2022 Safeguard the organization\u2019s processes and policies.
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\u2022 Strict adherence to SOP and the defined processes
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\u2022 Encourage consistent and continuous compliance is followed by all employees and \nvendors with safety and regulatory requirements, standards, and protocols.
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\u2022 Confirm your actions are compliant as per Information Security Policy
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